Customer Service High School
Resume:
Shenelle A. Rookwood
**** ****** ******, *********, ** 21206
Tele: 410-***-**** ****************@*****.***
OBJECTIVE
To gain experience which will allow me to be exposed to different aspects of the business models and management styles, to strengthen my customer service skills, and assist in my professional development on leadership.
EDUCATION AND CERTIFICATES
Jamaica Combine Cadet Force – 2011 – 2014: Certificate of Participation, Certificate of completing the Non-Commissioned Officer Cadet
National Youth Service – 2016: Certificate for participating in the Entrepreneurship 101 Workshop
The Vauxhall High School 2011 – 2016: Obtaining 6 Caribbean Examination Council CXC: Principle of Business (II), Principle of Accounts (III), Office Administration (III), Information Technology (III), English Language (II), Social Studies (III), ALSO, obtaining an High School Diploma
EXPERIENCE AND AWARDS
Advantage Communications (Internet, Landline and Cable Company)
October 2017- September 2022
Customer Service Representative
• Trained new employees in sales techniques and call etiquette
• Obtain award for Care Agent of The Year
• Assist customer to better their ongoing services
• Adaptability- Adapt to constant changes in environment based of business needs
•
Sales Representatives
• Obtain awards Multiple awards for Top Sales Agent
• Help customers from Trinidad, Guyana, St Lucia, Barbados and St Vincent to get cable, internet and landline services in areas that are serviceable
• Actively solved challenges faced involving processes for the business
• Persuasive Speaking skills- Speaking confidently, staying positive and offer the kind of compelling arguments that leads to conversations
Ministry of Health (Management Information System Department)
Assistant 2016
• Data entry; file all the documents in its correct order for customers who applied for their Food Handlers Permit
• deliver reports, forms, information and computer support for the organization
•
SKILLS
• Communication skills. ...
• Problem solving. ...
• Customer service. ...
• Emotional intelligence. ...
• Numeracy skills. ...
• Teamwork. ...
• Organization and time management.
• Leadership and team management.
• Creating spreadsheet.
• Creating tables.
• Creating pivot tables.
• Running and creating macros.
• Data analysis.
• Data visualization.
• Validating data.
• Creating documents.
REFERENCES
Tyrone Annike
Advantage Communications
MANAGAER
Nicole Brown
Advantage Communications
Human Resources
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