Customer Service Entry Level

Kobie Chua

661-***-****) ********@*****.***

Summary

A dedicated and customer-focused barista with experience in a fast-paced boba/coffee shop. Proven ability to create high-quality beverages, handle cash transactions, and maintain a clean and efficient workspace. Seeking to leverage these skills to enhance customer satisfaction and contribute to the success of your team.

Core Competencies

●Excellent Customer Service

●Leader

ship

●Teamwork and Management

●Multitasking

●Working in fast paced environments

●Adablity

●Strong Communication Skills

●Inventory

Experience

Starbucks Barista Trainer 2019- 2022

●Broke Consistent records during high peak times

●Improved operations by assisting with various entry level tasks, saving valuable time

●Trained new employees on Starbucks policies, drink preparation, and customer service standards.

●Assessed barista performance post-training and provided constructive feedback to improve efficiency and quality of service.

Shift Lead- Sharetea 2023

●Led a team of 16 employees, ensuring efficient shop operations and customer satisfaction.

●Trained new hires in boba tea preparation, customer service standards, and shop protocol.

●Improved the efficiency of shift transitions, reducing downtime by 15%.

●Managed inventory, ensuring availability of ingredients and minimizing waste.

●Resolved customer issues, maintaining a high customer satisfaction rate.

●Handled cash transactions, managed the register, and reported daily sales to management.

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