Customer Service Cycle Counter

Sharaneka McQueen

**** ******** ***** **********, **

Mobile:205-***-****

E-mail Address: ************@*****.***

CAREER OBJECTIVE – My goal is to become employed in the customer service business community and utilize the academic training that I have gained. I have a strong foundation in costumer service,leadership,team collaboration and task management. My Occupational Summary

October 2023-February 2024

Picker,Ic Cycle Counter,Single Case

Amazon Fulfillment Center-Bessemer,Al

Responsibilities Included:Picked multiple items prompted by computer monitor into several totes to be sent to shipping. As a Ic Cycle counter I used a handheld to count and confirm each product in the pods, that the pickers pulled orders from to the accuracy of the number of products were the same, checked for damaged items and whether the pods were safe to pick out of. As a single case picker I picked individual items from totes into boxes or bags to be sent to shipping.

August 2023-October 5

Sales Associate

Dollar General-Birmingham,Al

Responsibilities Included:Ran register, Stocked shelves, provided great customer service. Reported damages, put back misplaced items daily, Ensured that the store was clean and organized for customers, weekly checked dates on dairy and lunch meat to ensure no expired items were in the store. November 2022-January 2023

Online Grocery Pickup

Walmart- Forestdale, Al

Responsibilities Included: Fulfilling up to 6 customers online orders at once, locate, prepare and pack merchandise in grocery bags. Ensure the accuracy of orders prior to the customer arriving for pickup. Made appropriate product substitution and consulted with customers as needed to ensure satisfaction. March 2022-September 2022

Assistant Store Manager ASM

Family Dollar -Bessemer, Alabama

Responsibilities Included: Coordinated with the store manager to oversee all aspects of store operations, including inventory management,sales forecasting, staff scheduling and customer service related issues. Lead a team of 4 cashier's,and stockers each shift, evaluated performance and provided mentorship to facilitate professional growth

July 2021- March 2022

Nursery Teacher Assistant

Dunnam's Private School- Bessemer,Alabama

Responsibilities Included: Worked closely with the teacher in the nursery, conducting daily duties such as: Feeding and serving meals, Changing and checking diaper every hour or as needed, writing daily reports by documenting behavior changes, milestones and attendance, building a great repore with the parents or guardians,planning and supervising fun and educational activities, upholding health and safety standards, creating a safe environment for the babies to learn and play. June 2018-August 2019

Bell Pipe Inspector

U.S. Pipe and Foundry-Bessemer,Alabama

Responsibilities Included:Inspected finished steel pipes for defects and inspected pipes for quality. Recorded pipe scrap information,grinded and tested pipes,gauged and rolled pipes. Patched and repaired pipe linings,Cleaned and labeled pipes for good or non ductile. October 2012-December 2018

Natural Hair Stylist

The Powder Room Barber and Style Salon-Bessemer, Alabama Responsibilities Included: Provided full service for ethnic hair which included: Shampoos, scalp detox, hair coloring, maintenance,treatment and styling.

October 2016-August 2018

Mental Health Technician

Jbs Mental Health-Birmingham,Alabama

Responsibilities Included: Performing daily care with meditation, performing daily home cooked meals, Documented daily care, Assisted training programs for consumers. Aided with helping consumers with communication skills,money budgeting, daily hygiene. Prepared consumers on how to live a productive life in the real world after leaving the group home.

October 2016-August 2018

Lead,Picker and Stocker

Frito Lay Distribution-Birmingham,Alabama

Responsibilities Included: Picked appropriate cases of product according to order, placing orders on carts to be loaded on transfer trailers to be delivered to stores for sales. March 2008- February 2012

Split case picker/Quality control CvsDistribution Center-Bessemer, Alabama Responsibilities Included: Picked single cased items from a ticket order into a tote to be shipped to the stores in a timely manner. I trained new employees on proper procedures and guidelines to ensure safety, quality, productivity and production in the warehouse. OSHA representative spokespersons for the split case department. I evaluated employees’ production daily to ensure consistent quality performance throughout the work week. January, 2007—April, 2008

Administrative Operations Management Piggly-Wiggly Grocery Stores-Midfield, Alabama Responsibilities Included: Point-of-Purchase Customer Service Assistance with financial transactions (bank drafts, electronic debits, money orders, etc.); Craft weekly operations task force schedules; Maintain fulfillment of weekly and monthly supply-chain requisitions calendars; Train and supervise staff of nine department operatives. June, 2006—March, 2007

Governess/Personal Assistant Mount Royal Towers-Birmingham, Alabama Responsibilities Include: Provided compassionate personal care services to and for senior & disabled residents. I attended to their daily personal hygiene needs, dressing & attire. I assisted each of my chargés to execute daily social and physical activities.If needed I assisted with their management of their personal, familial and business affairs. Vetting References –

Occupational and/or personal character reference vouchers will be provided upon request

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