Administrative Assistant United States

Contact

******************@*****.**

m

www.linkedin.com/in/bridgette-

route-57ab5514 (LinkedIn)

Top Skills

Tax Accounting

Customer Interaction

Medical Terminology

Bridgette Route

Experienced Administrative/Customer Services Professional Albany, Georgia, United States

Summary

Qualified for mid-level to executive level administrative/professional/ healthcare positions. 15+ years of customer-centric experience. History of quantifiable success in customer-facing and remote settings. Strong and responsible leadership, exceptional communication skills and a talent for training and motivating. Experience

Albany Civil Rights Museum

Administrative Assistant/Docent

May 2019 - Present (5 years 3 months)

Albany, Georgia, United States

Schedule tour reservations for various groups

Reconcile credit and cash receipts daily/ Make bank deposits as needed Maintain and update membership roster

Oversee annual fund-raising drive

Mail membership reinstatement forms to members with imminent expiration dates

Greet visitors upon arrival

Answer questions while conducting guided tour

Mindlance

Provider Services Advocate

May 2020 - June 2021 (1 year 2 months)

Accurately examined and researched patient healthcare information for providers (e.g., claims information, payments and reasons for denials) Page 1 of 3

Effectively communicated with other client plans telephonically or via Blue Square

Documented all interactions and feedback accurately in the company's CRM system (SalesForce)

Tracked client cases for completion

Resolved all client cases in a timely manner

Provided excellent customer service to providers by answering the most complex questions and / or researching and and resolving issues, inquiries and exceptions.

BroadPath Healthcare Solutions

Member Services Representative

November 2018 - March 2019 (5 months)

Received inbound, high-volume, inbound calls from current and former members and providers. Confirmed member's eligibility, explained claims information, accepted payments and changed patient's demographic information upon request.

Verify HIPAA identifiers per company guidelines.

Use active listening skills and empathy to assuage irate members. Intuit

Tax Support Specialist-Remote

January 2016 - April 2018 (2 years 4 months)

Provided tax support to customers in an inbound, remote and high volume call center setting.

Applied defined practices, procedures and company policies resolve issues. Documented customer interactions and properly escalated the most complex issues.

Valor Healthcare

Patient Services Co-ordinator

May 2011 - June 2015 (4 years 2 months)

Scheduled primary care appointments for veterans at the 21 VALOR CBOC's

(community based outpatient clinics)

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Forwarded prescription renewals and triaged urgent requests to the appropriate channels

Phoned veteran customers with appointment reminders Provided support to team members

Education

Albany State University

Bachelor's, English Language and Literature, General Kaplan University

Certificate, Medical Coding

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