Customer Service Quality Control
Resume:
JOSE GARCIA
CONTACT
******@*****.***
PROFILE
Highly motivated individual with 13+ years of experience responding to all types of customer inquiries, knack for details and a devotion to results seeking employment with a highly professional, ethical company where my skills and experience in customer service can be used to ensure the continued success of the organization.
SKILLS
BILINGUAL
TEAMWORK
LEADERSHIP
ACTIVE LISTENING
COMMUNICATION
PROBLEM SOLVING
CRITICAL THINKING
CUSTOMER SERVICE
TIME MANAGEMENT
MS WORD, TEAM & EXCEL
EXPERIENCE
AT&T – Service Technician
May 2016 – Present
My job duties as a Service Technician are to work both inside and outside the customer’s homes and businesses to install high-speed broadband, video, Wi-Fi and voice services. Making outbound calls to customer’s confirming appointments, explaining the installation service process and following up with customers after their service is completed. Assist my colleagues with their customers by translating the installation service process and confirming appointments. My overall goal is to provide the customer with a customized solution to meet their needs and elevate the installation experience.
SEC Energy – Quality Control Supervisor
April 2011 – Feb 2016
As a Quality Control Technician, I would check all welds in pipes and tanks with pressured water to ensure all welds work properly in the machines before the company would send them overseas. Reported results of testing to management when adjustments were necessary. Trained all new quality control employees, placed them at stations based on their strengths, and supervised their day-to-day functions.
Fiesta Mart – Stock Clerk
May 2009 – Feb 2011
As a stock clerk, I would take the merchandise that arrived, unpacked merchandise from the warehouse, check for the damage mislabeling and get it to the correct store shelf.
EDUCATION
John H. Reagan HS
2008-2011
High School Diploma
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