Operations Manager Customer Service

Ruth McGehee

405-***-**** **************@*****.***

Summary

Operations Manager working with sales to increase the overall profit of the company on a yearly basis. Following OSHA Safety protocols and ensuring staff are well trained in all areas of safety. Accurately keeping track of inventory and responsible for bringing down loss.

EXPERIENCE

Operations Administrative Specialist

Oklahoma State University- Oklahoma

May 2022-Present

Assistant to the VP of Operations. Inventory Control, Surplus management, Project Management, Budget management and account maintenance.

Operations Manager

Architectural Surfaces April 2018-November 2021

Trained and mentored staff to become the most profitable branch in Oklahoma. Constantly exceeding our sales goals.

Operations Manager/Senior Customer Support

Emser Tile November 2011-April 2018

Lead the movement of our branch to a new location. Ensured accuracy in inventory and shipping.

HEAD CASHIER

LOWES HOME IMPROVEMENT

March 2008 to November 2011

Promoted from Cashier to Head Cashier.

Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints.

Developed rapport with the customer base and had many regulars. .

Created daily schedules for the staff.

Personally stopped many thieves from stealing products from the store.

CUSTOMER SERVICE REPRESENTIVE-CONVERGYS

June 2006 to December 2006

Sold services for direct TV as an inbound customer service representative.

Set up installation date and times for customers.

Resolved customer questions, issues and complaints.

Addressed negative customer feedback immediately and turning it into a positive conversation.

Resolved technical issues for customers.

Cashier/Cleaner

Ken’s Steakhouse

2002 to June 2006

Started working as a dishwasher and was promoted to cashier and cleaner. Also in charge of salad bar and cutting all vegetables.

EDUCATION

Oklahoma State University- OKC

Assocssociate in Enterprise Development

Vice Presidents Honor Roll

Skills

Management

Inventory Management

Training/Mentoring

Microsoft Office products

Purchasing

Budgeting

Accounting

Hiring/Training

Multitasking with Attention to Detail

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