Accounts Receivable Customer Service
Resume:
KJ
KIMBERLY JEFFERS DOUGLAS
************@*****.*** 865...441-6128 Knoxville, TN 37912 WWW: Bold Profile Talented Accounts Receivable Specialist with 25 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards.
Goal-Oriented
Account Management
Performance improvement techniques
Call center background
Client Relations
Investigation due diligence
Customer research
Stress Tolerance
Legal knowledge
Payroll Processing
Collections best practices
Wakefield and Associates Inc. Knoxville,
TN
Professional Collection Specialist
09/2012 - Current
Administrative Office Assistant, Accounts Receivable, Insurance claims and follow up
Knowledge of timely filing limits for Medicaid in different states Knowledge of CMS 1500 Insurance billing form, Insurance claims and follow up
ICD 9, ICD 10, CPT procedure codes
Professional Certified Colletor
Legal Assistant
Created letters and emails requesting payment from delinquent customers using approved templates.
Performed skip tracing activities using various databases such as credit bureaus, county courts.
Met demands of busy collections group by performing high volume of daily calls.
Wrote appeal letters to insurance companies for denial of claims. Monitored overdue accounts using automated information systems. Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Accepted and processed customer payments and applied toward account balances.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Developed solutions to resolve customer payment disputes or discrepancies.
Generated reports detailing customer delinquency trends and other relevant information for management review.
Summary
Skills
Experience
Holiday Inn Express Knoxville, TN
Customer Service, Housekeeping and
Breakfast Manager
07/2008 - 09/2012
Accounts Receivable and Payable, Administrative Office Assistant Scheduling and Ordering for all departments.
Developed strategies to increase breakfast sales and customer satisfaction. Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes. Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided. Days Inn East Knoxville, TN
Marketing Manager. Assi
03/1999 - 03/2008
Developed and implemented marketing plans for new products. Analyzed market trends to identify potential opportunities for growth. Conducted customer research to gain insights into consumer behavior. Managed Operations
EdFlnanclal-EdAmerica Knoxville, TN
Professional Collection Specialist
01/2000 - 03/2008
Customer Service, working directly with schools on the FAFSA forms for students
Educating students on Forbearance and Deferment for student loans. Ensured compliance with applicable federal and state laws governing collections practices.
Assisted in the development of new policies and procedures related to collections activities.
Knowledge of FASFA applications
Powell High School
Diploma
01/1989
Rice College Knoxville, TN
Administration Office
10/1992
Professional Collection Specialist
Administrative Office, Data Entry, 10-Key, Microsoft Word, Customer Service, Excel, Accounts Receivable and Payable Medical Billing and collections, Terminology
Administrative Office Assistant, Medical Secretary, Rice College Knoxville, TN Certified Professional Collections Specialist 2015, Revenue Recovery Corporation Education and Training
Professional Accomplishments
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