Service Representative Cape Town

Amir Gordon

Client Services

Address Cape Town, South Africa 7764

Phone 063*******

E-mail **********@*****.***

Adept at enhancing customer experiences and streamlining database management, I leveraged my professional telephone demeanor and CRM expertise to exceed performance metrics at Discovery Health. My background as a Professional Actor at Clare Anderson Talent further honed my ability to engage and resolve client inquiries creatively, demonstrating a unique blend of analytical and interpersonal skills.

Skills

Database Management

Account Management

CRM

Medical Terminology Knowledge

Complaint Resolution

Professional Telephone Demeanour

Time Management

Record-keeping Strengths

Work History

2022-09 - 2024-06 Professional Actor

Clare Anderson Talent, Cape Town, Western Cape

Studied scripts thoroughly to gain a deep understanding of character motivations, relationships, and story arcs.

Maintained updated headshots, resumes, demo reels, and online profiles to create a professional image for casting directors'' consideration. Enhanced overall production quality by contributing creative ideas during rehearsals and script readings.

Trained extensively in physical fitness and movement techniques for demanding action sequences or dance numbers in performances. 2021-11 - 2022-09 Client Service Representative

Discovery Health, Cape Town, Western Cape

Provide comprehensive inbound medical administrative support to healthcare providers and professionals.

Evaluate and resolve claim inquiries, ensuring accurate and timely responses.

Confirm benefits and eligibility for medical services. Log inquiries and manage escalations efficiently.

Consistently achieve performance metrics, including Total Monthly Benefit Requests (TMBR), Defects Per Million Opportunities (DPMO), and Average Handling Time (AHT).

2018-12 - 2021-10 Client Service Representative

Mthubi Security Holdings, Cape Town, Western Cape

• Oversee day-to-day activities, managing staff and operations across twelve sites.

• Plan and manage company operations and strategic planning.

• Handle financial bookkeeping and ensure accurate financial records.

• Ensure site compliance with regulatory standards.

• Manage officer registrations with PSiRA.

• Administer payroll using SAGE, XERO, Simple Pay, and Netcash.

• Maintain and negotiate service level agreements.

• Coordinate with CIPC and SARS for company compliance and regulatory requirements.

2017-09 - 2018-09 Virtual Customer Service Representative Amazon ZAF, Cape Town, Western Cape

• Provide retail assistance for North American customers, offering technical support as a Tier 1 internal agent.

• Log faults and provide digital support for various issues.

• Educate customers on the features and usage of Kindle products.

• Act as a rover, responsible for coaching and training new internal team members.

• Conduct presentations and group planning sessions.

• Offer one-on-one coaching to enhance team performance and customer service skills.

Education

Matric (NQF Level 4) - Bachelor's

Buren High School - Cape Town, Western Cape

English HL, Afrikaans FAL, Mathematical Literacy, Business Studies, Life Orientation, Life Sciences, and Accounting.

2019-09 Education: Foreign Language Teacher Education TEFL Academy

2018-01 Security: Security And Protective Services Wise Guy Academy

2014-11 Actor: Acting

Act Cape Town

Software

Sage Accounting & Payroll

XERO Accounting

Simple Pay

Netcash

CIPC

SARS

Languages

English

Advanced (C1)

Afrikaans

Upper intermediate

(B2)

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