Customer Service Call Center

ALEXIS TYSON

*******@*****.*** 313-***-**** Detroit, MI 48238

Summary

Proactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.

Skills

Material Handling

Job Site Organization

Customer Service

Willingness to Learn

Team Player

Superior Work Ethic

Multitasking and Prioritization

Customer Retention Strategies

47 wpm Typing Speed

Experience

First Call Staffing Bloomfield Hills, MI

Caregiver

09/2014 - 11/2018

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Assisted with meal planning to meet nutritional plans.

Followed care plan and directions to administer medications.

Supported bathing, dressing and personal care needs.

Worked closely with clinical staff to support therapeutic and behavioral plans.

FCA Call Certer Southfield, MI

Inbound Call Center Representative

02/2016 - 09/2017

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Assisted customers with general questions and set up appointments with dealers

Forwarded calls to management if outstanding issue required immediate resolution.

Maintained accurate records of incoming calls in internal database.

Local 1191 Detroit, MI

Laborer Worker

12/2016 - 08/2022

Cleaned up and resupplied work areas daily for optimal team performance.

Contributed to team culture of safety by consistently wearing proper safety gear and following standards.

Listened to senior team members for instructions on new jobs and daily requirements.

Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

Quicken Loans Detroit, MI

Insurance Specialist Agency

06/2018 - 11/2019

Received underwriting approvals after accurately completing applications for insurance coverage.

Collected data for insurance claims through interviews and physical property inspection.

Improved office operations, maintaining records, tracking data and promoting clear internal communications.

Verify client information

Education and Training

Tri-county Educational Center Southfield, MI

High School Diploma

06/2013

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