Customer Service Office Manager
Resume:
Teresa Lawrence
Snellville, Georgia 30039
Phone: 678-***-****
Email: *****.****@*****.***
Please accept the attached resume as implied interest in working for your company.
In addition to the Certificates of Professional Training and Education/Associate Degree I have received to date, as well as, being an individual with more than 30 yrs work experience as a Office Manager, Plant Administrator, Purchasing Agent, and Sheriff Deputy. I am positive I would be an asset to your company if giving the opportunity.
Thank you in advance for accepting my resume, hopefully I will be considered for the position I am applying for.
I look forward to hearing from you soon.
Teresa Lawrence
Teresa Lawrence
3310 Spring Mesa Dr, Snellville, GA 30039
Phone: 678-***-****
Email: ******.****@*****.***
PROFESSIONAL HISTORY
TTN Fleet Solutions/Remote - (2021 to 2024
Customer Service/Dispatcher
•Build intake of work order from drivers calling in for breakdown service.
•Dispatched proper provider to assist truck drivers with breakdown issue per work order.
•Process provider billing per work performed on each work order for accounting.
•Assisted customer service dept. with customer complaints and call center inbound calls.
•Call management to follow up on repairs made by provider to ensure work completion.
•Confirm and close out completed work orders and forward to accounting.
ASAP Towing - (2016 to 2020)
Administrative Assistant/Dispatcher
•Maintained and edited driver schedules on a weekly basis.
•Dispatched for tow drivers and roadside asst. customers via Agero
•Submitted billing for completed inbound tows and impounds for payment.
•Assisted customer service dept. with customer complaints and call center inbound calls.
•Office Management - Payroll, distribute assignments to staff, order office supplies, A/P and A/R management via quickbooks.
•Responsible for the entering, modifying and confirmation of all data for record keeping.
Cedar Crest Landscaping & Maintenance – (2008 to 2016)
Office Manager/Executive Assistant
•Office Manager: Motivate & Supervise Office and Staff on a daily basis. Delegate responsibilities to employees to meet company’s expectations. Responsible for all Human Resources processing of New and Terminated Employees. Manage the data input, processing and distribution of Payroll on a bi-weekly basis. Maintained excellent vendor/customer relations while diplomatically resolving customers/supplier complaints on as-needed basis. Accurately reconciled and maintained all record-keeping procedures without error. Manage customer service department.
•Executive Assistant: Assist owner with daily aspects of running a fast–paced business atmosphere. Insurance Compliance and certificate issuance management. Process and order office supplies. Prepare and distribute work orders.
•Accounts Payable: Manage & process all accounts as contact person to vendors and suppliers. Distribution of purchase orders. Review and enter all invoices. Process invoices for payment.
•Accounts Receivable: Responsible for the scheduling, preparation and distribution of estimates, invoicing, collection and posting of payments received for Commercial (20) and Residential (60) Accounts.
General Motors / ASC Plant - (1996 to 2008)
Plant Administrator/Human Resource Manager
•Assisted Plant Manager in the organization and set-up of new facility
•Designed and created administrative forms for effective office management use.
•Maintained and managed plant accounting budget of $50, 000, (Peachtree Software and QuickBooks). Managed accounts receivables, payables, purchasing, petty cash, and month-end closing interfacing with production planners and inventory control
•Responsible for daily plant information systems management and reports, (ADP, AS-400, I-Supply, and HR Perspective)
•Prepared reports, charts, and presentations for QS-9000 monthly audit reviews.
•Supplier and Corporate contact person for ASC Doraville plant for over 50 accounts.
•Planned and coordinated all company employee events, meetings and tours of the ASC Plant.
In addition to the “Plant Admin.” Duties above, I was promoted to be the “Human Resource” manager for the ASC Doraville Plant.
•Responsible for interviewing, hiring, screening and termination of all hourly associates.
•Input and maintained records for hourly associates personal, payroll, attendance, and benefits information in the ADP and HR Perspective databases.
•Investigated and processed workers compensation claims and the filing of OSHA injury reports.
•Implemented a “New Hire” orientation process for hourly associates to ensure proper training and quality production.
•Conducted warning and exit interviews for associates who violated the policy per the company handbook.
•Assisted Plant Manager in developing a severance plan for the hourly associates for plant closing.
•Interviewed and hired “independent contractors” to assist with the closing of the Plant.
San Francisco Sheriff Dept.– (1988 to 1996)
Deputy Sheriff - Investigative Officer
•Daily patrol and criminal response functions.
•Supervised custodial staff
•Investigative report writing, (WANG systems).
•NCIC/CLETS database operator for general investigative and booking duties.
Education
Foster Estes Technical Institute - Associates Degree - Oklahoma City, OK
College of the Redwoods - Basic Academy Certificate - Eureka, Ca.
Technical Skills
Fluent in using, MS Word, Excel, Powerpoint, Works, and Access. QuickBooks Pro and Peachtree 2000 Accounting Software.
PROFESSIONAL REFERENCES - Furnished upon request.
Contact this candidate