Customer Relations Front Desk

Joana Goncalves

Framingham, MA ***** • 508-***-**** • ***********@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skills

Multilingual in English, Spanish, Portuguese and

Cape Verdean Creole

Employee Training

Schedule Preparation

Time management

Team Leadership

Ability to Work Under Pressure

Reconciling Cash Drawers

Conflict Management

Complex Problem-Solving

Continuous learning

Work History

Manager, 06/2018 to 03/2020

McDonalds – Natick, MA

Supervised food preparation stations to observe hygiene and taste quality of food served to customers. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Monitored inventory of supplies and purchased orders to maintain adequate stock levels. Tracked daily sales transactions and invoices for accurate and updated financial reporting. Crew Member, 03/2017 to 06/2018

Dunkin' Donuts – Framingham, MA

Worked front counter, drive-thru and other areas to take orders, prepare food and beverages, and collected payments.

Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction. Kept drawer balanced by accurately processing cash, credit and debit payments. Front Desk Receptionist, 02/2015 to 03/2017

Brockton Health Center – Brockton, MA

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

High School Diploma: 2012

Continental Academy - Boston, MA

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