Customer Service Representative

AISHWARYA Patil

***** ****** ******, ***#* Email:**********@*****.*** Contact No: 206-***-****

Overland Park, KS 66212 LinkedIn: linkedin.com/in/aishwaryabiraj PROFESSIONAL SUMMARY

Customer service representative with over three years of experience. Excellent verbal communication and conflict management skills. Strong problem solver with an eye towards customer satisfaction. W O R K E X P E R I E N C E

Sales Associate – STAPLES May. 2023- Current

. Assisted average of 50 customers per day by responding to inquiries and locating products.

. Assisted team members, when necessary, in handling cash registers.

. Promoted the store’s membership program, signing up large number of new customers daily and increasing revenue.

. Conducted inventory management and data entry with high accuracy.

. Processed cash and credit card transactions through company system.

. Daily interaction and my degree of customer service gained customers who trusted my advice and services. Customer Service Representative – Wipro Technologies Provider of IT services, Information Technology, Consulting, Outsourcing June. 2017 – Jan. 2020

• Part of a team that maintained a 97% or higher customer satisfaction.

• Provided excellent quality customer service and other duties as assigned.

• Attended regularly scheduled video conferences for team meetings and one on one coaching.

• Always maintained friendly and positive attitude, even with unhappy and unruly customers.

• Supported team members by assisting with administration when required. Senior Associate – Wipro Technologies

. Provided exceptional customer service both in-person and by phone through strong listening skills.

. Recommended solutions within customer budgets and proactively followed up with all leads.

. Identified and solved problems and complaints through proper communication.

. Conducted performance reviews and implemented improvement plans. S K I L L S

• Proficient in Microsoft Word, Excel, PowerPoint, Access

• Quick Learning Ability

• Ability to Multi-task and Communicate Clearly and Effectively

• Problem solving

• Complaint Resolution

• Time Management

• Detail-Oriented

• Customer Retention

• Empathetic and Courteous

• Good listening skills

• Positive Attitude

• Interpersonal Skills

E D U C A T I O N A L P R O F I L E

Degree Major University

B.E. Computer Engg. KLS Gogte Institute of Technology Information Science Visvesvaraya Technological University - India

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