Customer Service Guest Services

Sydnee-Jordan McCloud

Powder Springs, GA ***** 470-***-**** ******.********@*****.***

Overview

A dynamic professional with proven experience in talent development, influence, excellent written and verbal communication, guest services, team leadership, and understanding company strategies and goals.

Relevant Experience

TRAVEL INCORPORATED ATLANTA, GA

Travel Consultant July 2023- Present

·Provided superior customer service and resolutions that were best for the customer and the business, specializing in booking, adjusting, and consulting executive partner travel arrangements.

·Utilized critical thinking and problem-solving skills to address discrepancies with airline, rental car, and hotel bookings.

·Accessed and navigated multiple web-based and company-specific platforms to provide accurate travel information, analyze trends and data, and offer efficient solutions for business travel.

·Assisted business partners such as Porsche, HD Supply, and Floor & Décor as escalated support in areas of product knowledge and general inquiries.

DEFY SAVANNAH, GA

Flight Crew/Party Host Feb 2023- May 2023

·Educated clients on compliance with policies, procedures, and safety regulations.

·Ensured safety and comfort of customers in the park.

·Decorated and set tables in accordance with party themes and age groups.

·Planned parties according to customer specifications.

·Created and maintained efficient calendar schedules by way of phone or walk-in reservations to prevent overbooking.

·Monitored facility and guest seating areas for routine cleanliness.

ROSS DRESS FOR LESS HIRAM, GA

Retail Sales Associate Jan 2022-May 2022

·Used POS system to process sales, returns, online orders and gift card activations.

·Completed daily transaction reports by balancing and organizing cash registers.

·Responsible for creating strategic product placement based on current sales promotions.

·Ensured customers had access to merchandise by organizing product displays and storage, counting inventory, adding price tags, and putting products on shelves according to an organized system.

MCDONALDS KENNESAW, GA

Crew Trainer Sept 2019-March 2021

·Trained and acclimated new team members on current SOPs for all areas of operations.

·Provided weekly updates on customer service practices, food handling safety, and performance requirements.

·Consistently met and exceeded daily sales goals by providing fast and friendly service at in optimum level.

·Monitored facility and dine in seating areas for routine cleanliness.

EDUCATION

SAVANNAH STATE UNIVERSITY AUG 2022- MAY 2023

Bachelor of Science

Studying Electronics Engineering Technology

Computer Software

Word * Excel * Outlook

Accomplishments and Awards

Freshman Honors and Deans List award recipient -(Savannah State University)

Edmond Locard Forensics Science award recipient -(Kennesaw Mountain High School)

Perfect Attendance award recipient -(Kennesaw Mountain High School)

4-year Honor Roll Student -(Kennesaw Mountain High School)

4 -year Fine Art Member -(Kennesaw Mountain High School)

References available upon request

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