Account Manager Sales Team
Resume:
KIMBERLY DOUGLAS MOE
Stockbridge, GA *****
***********@*****.***
Thorough Cargo Generalist offering demonstrated success in accuracy and compliance with current safety, carrier, and customs regulations.
Authorized to work in the US for any employer
Work Experience
Account Manager
Paige Global Logistics - Atlanta, GA
August 2023 to Present
• Client Relationship Management: Building and maintaining strong relationships with existing clients. This involves regular communication, understanding their needs, and addressing any concerns.
• Needs Assessment: Identifying client needs and proposing solutions that align with their goals. This could involve upselling or cross-selling additional products or services.
• Project Coordination: Managing projects related to the client’s account, ensuring timely delivery, quality, and adherence to deadlines.
• Problem Resolution: Handling any issues or complaints that arise, finding solutions, and ensuring client satisfaction.
• Renewals and Upsells: Working on renewals and identifying opportunities to expand the account by offering additional services or products.
Account Manager, Freight Brokerage
DSV Road - Atlanta, GA
February 2022 to March 2023
• Negotiated with transportation carriers and providers to obtain, set rates and determine services available.
• Measured and monitored carrier’s service levels to ensure benchmarking is tracked within the VFT
(Visual Freight Tracking) system.
• Provided direction and set pricing guidelines for Carrier Sales team.
• Researched and determined growth opportunities within the branch’s house accounts.
• Prepared and distributed “load-build” reports for customers and carriers.
• Worked directly with customers on the receipt and processing of transportation requirement requests.
• Assisted in the training of Carrier Sales team members.
• Acted as a next level reviewer for troubleshooting errors and/or issues.
• Proactively handled customer shipment routing requests.
• Utilized various transportation software systems to facilitate material movement, planning, and scheduling.
• Tracked and traced shipments from pickup through delivery to ensure accurate and up-to-date shipment information was provided to customers.
• Ensured customer expectations are met or exceeded by completing accurate and timely scheduling/ dispatching of trucks and rail cars.
• Other duties and project work as assigned by manager Lead Warehouse CFS
DSV Global Transport - Atlanta, GA
May 2018 to February 2022
• Maintained accurate daily driver log for each inbound and/or outbound shipment
• Verified paperwork for proper clearances, piece counts, loading/unloading instructions
• Communicated with warehouse personnel to identify and correct any discrepancies
• Acted as liaison between warehouse and front office demonstrating accountability for daily operations
• Complied with all safety, quality, health, and environment procedures
• Processed export billing daily providing digitized, real-time access to management
• Utilized CargoOne Wise, C2C, and quickly learned new applications
• Performed inventory and other duties and responsibilities as assigned Account Manager
Air New Zealand ATL - Atlanta, GA
April 2017 to April 2018
• Streamlined procedures in order to accurately move all out going freight
• Manifest and complete move per requested station
• Updated and/or corrected MAWB for weight, piece count, dimensions, and routing
• Ensured weight for truck loads were correct for movement
• Accurate accounting for all build ups as necessary CFS Coordinator
UTI DSV Global Transport - Atlanta, GA
July 2016 to October 2016
• CFS for warehouse
• Import Freight Inventory
• Documentation
• Load accuracy for Air and Ocean
• WMS Inventory Control
Import/Export/Domestic CSR
Accelerated - Nashville
July 2015 to February 2016
• All billing, booking, and movement of freight
• Accepted way bills and freight
• Submitted 7515 and/or 3461 for customs clearance
• Internal and External Customer Service
Air Import Coordinator/AMS Specialist
DB Schenker - College Park, GA
September 2012 to July 2015
• Accurately performed all functions related to the distribution of correct master air way bills per correct house bill to the proper agent or broker
• Internal and external interfacing with customers, cartage companies, airlines, freight handlers, and shippers
• Dispatched correct freight to correct customer per trucking companies
• Accurately recorded piece count, weight, and any dimensions needed for accurate loading
• Followed up with customers for any discrepancies
• Prepared all documents for customer presentation
• Rated and routed international traffic
• Arranged pickups and movements to gateways
• Keyed in entry line items for customs in CHB system
• Initiated and maintained customer master profiles to have correct information to guarantee consistent service
Air Freight Import Specialist
AGI ATLANTA - Atlanta, GA
September 2010 to September 2012
• Prepped paperwork for incoming trucks
• Customer service, answered calls, emails, and faxes in a timely manner
• Checked for accurate information on both AMS and Non-AMS waybills
• Arrived cargo in AMS. Polar, EVA, Singapore, and Atlas trucks
• Notified consignee upon arrival of freight
• Prepared OS&D reports with pictures
• Arrived all non-AMS trucks in 3A System
Education
Associate of Science in Business Administration
Colorado Technical University Online - Colorado Springs, CO, US March 2011
Skills
• Analytical skills necessary to adapt and perform duties such as Lead Warehouse CFS, Account Manager, Customer Service Specialist, and Dispatcher. Proficient with all Microsoft applications. Experience with transportation management systems.
(CargoWiseOne, C2C, VFT)
• Supply Chain
• Office Administration
• Logistics
• Freight Experience
Links
https://profile.indeed.com/p/kimberlyd-clk9khz
Assessments
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
April 2023
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Warehouse safety — Proficient
April 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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