Front Desk Customer Service
Resume:
Yolanda Herron
Jackson, MS *****
***************@*****.***
I am an experienced Guest relations professional with 20 + years experience in hotel and restaurant. I am seeking a career in guest relations and/or hospitality. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Manager
Hilton Garden Inn Pearl-Pearl, MS
October 2019 to Present
I'm responsible for answering inbound sales calls and then converting them into contracts for the hotel. I also supervise the front desk. Ensuring all guest are satisfied. I take inbound reservations, check guests in and out of hotel, and general front desk duties. Front Desk Clerk
Comfort Inn Downtown-Memphis, TN
October 2016 to Present
Exercising great customer service, guest relations, checking guests in and out of hotel, reservations, cash handling, and general front desk duties.
GSA
Hilton Garden Inn-Cordova, TN
May 2015 to Present
Hotels and Lodging
Call Center Representative
Immersion Hospitality-Memphis, TN
September 2015 to October 2016
I am responsible for maintaining the heavy call volume in que. Handling each call as if it is the first call of my shift. I make reservations for vacation villas, hotels, car rentals, cruises, cabins as will as flights. I am responsible for displaying excellent customer service and customer relations. GSA/MOD
Embassy Suites-Memphis, TN
April 2014 to January 2015
Hotels and Lodging
Front Desk Clerk
FourPoints by Sheraton-Memphis, TN
August 2012 to January 2014
Night Auditor
Whsipering Woods Hotel and Conference Center-Olive Branch, MS September 2011 to September 2012
Hotels and Lodging
Shift Manager
Pizza Hut NPC-Memphis, TN
March 2008 to December 2011
Restaurant/Food Services
While i was employed by Pizza Hut, i learned how to multitask. I experienced the worst and the best customer relations. I was definitely a stronger person after i decided to end my employment with NPC, Pizza Hut
I was responsible for supervising various shifts, cash handling, deposits, inventory, placing food orders, scheduling, and other managerial duties. Most importantly, guest relations. Education
Diploma
Hernando High School - Hernando, MS
August 1988 to May 1992
Skills
• I am proficient in most all POS systems. I have exemplatory people skills. (10+ years)
• Front Desk
• Front Office
• Reception
• Customer Service
• Guest Service
• Guest Relations Experience
• Sales Management
• Cold Calling
• Hospitality management
• Inside Sales
• Salesforce
• Restaurant Experience
• CRM Software
• Cash Handling
• Word processing
• English
• Hospitality
• Event Planning
• Events Management
• Negotiation
• Management
• Outside Sales
• Limousine
• Night audit
• Guest relations
• Medical terminology
• Organizational skills
• Microsoft Excel
• Microsoft Word
• Administrative experience
Links
http://***************@*****.***
Certifications and Licenses
Driver's License
Assessments
Front desk agent (hotel) — Highly Proficient
September 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Customer service — Completed
September 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Customer service fit — Highly Proficient
March 2020
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Written communication — Proficient
September 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Receptionist — Proficient
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work style: Reliability — Familiar
March 2020
Tendency to be dependable and come to work
Full results: Familiar
Night auditor (hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am very dependable and flexible. I believe myself to be a people person, very in touch with people. I believe that I would be the perfect candidate for a position with this company. I have an outstanding personality and I am very passionate about what I do.
Contact this candidate