Office Manager Customer Service
Resume:
Mika Kelly
Auto Body Estimator/Office Manager
Las Vegas, Nevada, United States
*************@*****.***
SUMMARY
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable Office Manager skilled with working with a diverse group of people. Results-oriented team player eager to bring strong administrative skills to a growing company in need of top-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations.
Also have 5 years of experience in collision estimating. But am willing to do any type of work, WORK EXPERIENCE
July 2024-Current
Nevada CSR
American Recovery Services
Las Vegas, Nevada, United States
Liaison between lien holder and tow company to carry out repossessions. This is a totally remote job. September 2022-April 2024
Estimator
Henderson Chevrolet
Henderson, Nevada, United States
Assessing damages to vehicle and inputting information in estimating program for the estimate. Scheduling repairs. Keeping customers up to date on repair process. Worked closely with insurance companies to insure repair needs are approved. Assist techs with additional repair and parts needed after teardown of vehicle. Reconcile repair orders. Invoice repair orders. I handled 7 fleet companies as well as the trans claims of new car damage. And did insurance work. Experience with Geico toe in program and AAA drp program. A little experience with parts trader. Ordering of used and recycled parts.
May 2015-September 2022
Collision Center Office Manager
Henderson Chevrolet
Henderson, Nevada, United States
Assisted customers with drop off and pick up of vehicles. Opened repair orders. Maintained accounts receivables. Handled multi-line phones. Filing. Cash handling. Receipting in checks. Scheduled estimates. Called in tow requests. Handling of sensitive customer information. During this time I began to write estimates for two of our fleet customers and I handled the trans claims as well. I did this while I did my duties as office manager. February 2006-October 2014
Body Shop Office Manager
Friendly Ford
Las Vegas, Nevada, United States
Manage Office Personnel
Maintain Accounts Receivable
Perform Body Shop Payroll.
Reconciling repair orders.
Maintained a 50% profit in sales for paint materials by implementing sales in other charges.
Made collection calls to insurance companies and customers for payments on repairs performed. Typed up collection letters sent via
certified mail to customers.
Reconciled accounts after performing journal entries Passed yearly audits for work in process to open repair orders December 2001-February 2006
Sales Associate/Loan Associate
Super Pawn
Las Vegas, Nevada, United States
Determined loan eligibility on a case by case basis. Cash handling and customer service.
Performed regular inventories.
Participated in meeting sales goals.
EDUCATION
GED
Clark High School
Las Vegas, Nevada, United States
GED: General
Clark High School - Las Vegas, NV, United States
Transcription class
Secretarial class
• General
SKILLS
Sales Associate Sales Goals Audit Audits Payments Reconciling Credit Tasks Accounts Receivable Payroll Collection Transcription Typing Customer Service Oriented Customer Service Multi-Line Phones Secretarial Credit Scores Credit Card Body Shop Estimating Office Manager Credit Issues Goal-Oriented Goal Oriented Self Motivated Team Player Cash Handling Cash Register Retail Sales Business Operations Excel Microsoft Office Microsoft Word Office Management Accounts Receivable Management Reconciliation Repair Orders People Management Sales Meet Sales Quota Customer Support/Service Administrative Skills Laptop PC Apple iPad Communication Skills Computer Skills Customer Satisfaction English Language Telephone Skills Work From Home Training/Teaching Resolve Customer Issues Business Skills Insurance Data Entry
HONORS & AWARDS
Created ways to help keep gross profit of materials at the ideal 50% needed Received 3 ICAR certificates
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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