Customer Service Account Management
Resume:
Erin Yarbrough
Hayward, CA *****
**********@*****.***
My experience and skills exceed 10 years within the Health & Beauty, Corporate Finance, operations, account management, sales, customer service and independent contracting Work Experience
Field Manager
American Greetings - East Bay, CA
June 2020 to October 2021
I was responsible for maximizing sales of American Greetings products within the East & South Bay Area. I ensured that all programs and customer initiatives were implemented in assigned accounts to maintain account standards and maximize sales. I built strong relationships with management and store personnel of the accounts for which I was responsible. I was responsible for the hiring, training and supervision of all staff including Merchandisers, Training Revision Specialists and Installation Coordinators according to corporate standards and EEO guidelines. I effectively executed and maintained regular work-with schedules with merchandisers to ensure displays are set up and maintained to corporate and chain standards using the approved service budgets. I coordinated set-ups for new accounts and revisions using store blueprints and diagrams and build fixtures. I was responsible for achieving the annual territory sales forecast, service model goals and key metrics as well as managing expense, merchandiser and credit budgets.
Executive Assistant
Mashack-Lewis Management
August 2010 to February 2019
Accounting/ tax preparation, clerical filing and account management for multiple author accounts. Coordinated in store book signings and merchandise demos. Booked travel and managed day to day operations. Customer service and sales of artist merchandise. Managed social media content/ fan pages and E-Commerce. Wrote grant proposals for community projects throughout CA. Sales Associate Customer Service Representative
ITA Med Co.
March 2013 to January 2016
Outbound call center to existing patients to upgrade diabetic meter. Weekly quota met through upselling medical products (topical/ durable) available through insurance type. Salesforce used as followup tool for account management.
Sales Associate/ Product Specialist
MAC Cosmetics
February 2002 to June 2014
Sales and customer given through location foot traffic and scheduled appointments, traveled with event team for new product launch, sales lead for permanent locations managed inventory through educational training and classes. Los Angeles, Reykjavik, Iceland, SF Education
Associate in Icelandic Language
School of Linguistics - Kopavogur
January 2008 to April 2011
Bachelor's in Mass Communications- Public Relations & Advertising California state University- Hayward - Hayward, CA 2000 to 2005
Skills
• Accounts Receivable (2 years)
• Salesforce (1 year)
• Receptionist (6 years)
• Operations (3 years)
• Excel (5 years)
• Powerpoint (5 years)
• Product Marketing (8 years)
• Social Media Management (4 years)
• Distribution (4 years)
• Training & Development (6 years)
• Customer Service (10+ years)
• Sales (10+ years)
• Microsoft Office
• Office Experience
• Sales Experience
• Public relations
• E-commerce
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