Project Manager Business Analyst

Kimberly Hinton, PSM, CSPO, ITIL, LSSGB

www.linkedin.com/in/kimberlyHinton

**** ********** ** **** *****, TX 817-***-**** (H) 817-***-****(C) **************@***.***

Product Owner/Business Analyst/ Project Manager

Value-driven IT Analyst leveraging Business Analysis and Project Management skills in situations where time is critical, problem solving skills is imperative, and teamwork is vital. Proven performance in:

Requirement Elicitation

JAD Session

Business Process Testing

Project Planning/Timelines

Project Cost Estimation

Full Life Cycle Projects / SDLC

High-level Status Reporting

Change Request / Project Control Client Issue Resolution / Negotiation

Risk Mitigation / Change Management

Application Development

Testing Methodologies

Data Modeling /Analysis

Release Management

Development Methodologies

INDUSTRY EXPERIENCE: Aerospace and Defense, Banking, Education, Financial, Healthcare(EMR, Billing & Claims, ICD9), Interactive Marketing (SEO), Mortgage Servicing, Retail, and Transportation

Education

Bachelor of Science in Computer Science, University of Arkansas at Pine Bluff, 1996

CBAP(Certified Business Analysis) certification, IIBA(International Institute Business Analysis) – In progress

Technical Skills

Project Management

MS Project, SharePoint, Rational Requisite Pro, PVCS, Remedy, Confluence

Software

Microsoft (Word, Excel, PowerPoint, Access, Outlook, Visio), BEA WebLogic Portal, Documentum, FileNet, SABRE, Mercury Quality Center, CribMaster, Jira, Perforce, BEA WebLogic Portal, SeeBeyond, Hyperion, Serena Prototype

Languages

Informix ESQL/C, COBOL, SQL, UNIX, UML, Java, ASP.NET

Platform

Windows, UNIX, Sun-Solaris, Mainframe, AS/400, Salesforce.com. iOS

Relational Databases

Informix, Oracle, Sybase, Microsoft SQL Server, Informatica

Methodologies

ITIL, IIBA, PMI, Waterfall, Agile, Scrum, RUP, SDLC, Objected Oriented Analysis

Professional Skills

Manpower/Vivos / Johnson Service Group/ Modis / Intratek— Fort Worth, TX

Contract Assignment (AIG, American Airlines, Corelogic, DFW, HP, HDVest, Novartis, Primelending & Wells Fargo)

Business Analyst/Project Manager /Product Owner 12/2010- present

Created business requirements, functional specifications, requirements traceability matrix, user stories and test scripts for three iPad applications integrated with Salesforce as well as developed working relationship with stakeholders (developer, project manager, vendor, and business owner). Conducted weekly status report for the iPad global deployments. Developed business process flows using VISIO. Created and managed the Product Backlog. Participated in Sprint Planning, Review, Retrospective

Managed offshore and onshore team utilizing SCRUM methodology for .NET application for financial advisors. Performed gap analysis on current system and third party leveraged VISIO to model the business process & workflow for the Implementation team. Managed action items and project tasks for the migration of 20+ clients to virtualized application. Created PowerPoint slides & prototypes

Maintained the Integration SharePoint site for cross functional teams, administrated access & project tracking. Facilitated and participated in daily operation meetings. Led dynamic website re-branding initiative

iProspect (formerly Range Online Media) — Fort Worth, TX

Contract Assignment

Business Analyst/Project Manager (consulting company Volt) 10/2010- 11/2010

Leveraged agile and waterfall methodologies to gather requirements for internal proprietary Keyword Expansion –SEO (Search Engine Optimization) & PPC (Pay per Click) project by providing use cases, user stories, current & future state process models, prototypes, and high-level feature diagrams. Performed objected oriented analysis –UML.

Facilitated daily Scrum meeting with off-shore resources as well as managed risks, action items, tasks and impediments. Worked closely with product owner and team to identify areas of improvement.

NEC — Irving, TX

Contract Assignment

Business Analyst (consulting companies Dibon) 01/2010 - 02/2010

Facilitated Requirement Elicitation Sessions to gather requirements for Inventory Management (.NET) Application worked with cross-functional teams.

Documented Business processes and workflows for POS system utilizing Visio. Supported Project Manager by managing action items from JAD Sessions

Utilized SharePoint as the document repository

Bank of America — Fort Worth, TX

Contract Assignment

Business Analyst (consulting company Kforce) 10/2009- 11/2009

Run SQL queries to export data from AS/400 into the workflow and daily work ques.

Documented the standardize checklist for daily production support tasks. Supported Operation Managers and Customer Service Representatives on as need bases for ad-hoc reports.

Performed System Integration Testing & User Acceptance testing for mortgage servicing application.

Utilized SharePoint as the document repository

EMSI — Fort Worth, TX

Healthcare Software Company formerly LepMED

Senior Business Analyst/Project Manager/Solution Architect 5/2008 – 2/2009

Identified, evaluated, and proposed solutions for CMS Healthcare Application worked with cross-functional team to develop ASP.NET web application. Participated and facilitated SCRUM meetings

Introduced the Serena Prototype to streamline the requirement elicitation process by 50%. Developed and implemented change control process to track software enhancements and defects.

Performed SWOT (Strengths, Weaknesses, Opportunities, and Threats) and data analysis to identify current business processes and future process improvements leveraging Visio and ER/Studio.

Create user stories, activity diagrams, and mockup screens for the Nurse and Coder virtualized web application for Medicaid Billing.

Performed feasibility studies for converting from ICD9 to ICD10. Attended HIPPA training.

Utilized SharePoint as the document repository

Lockheed Martin — Fort Worth, TX

Contract Assignment

Senior Business Process Analyst (consulting company VTPMO) 9/2007 – 2/2008

Analyzed and document requirements for Dashboard Portal responsible for Production Operation, Global Sustainment, Advanced Program Development and Metrics Registry collaborated with developers, architects, program managers and software quality assurance.

Documented and tracked LM Aero Dashboard Change Request using Jira and Perforce for enhancements, defects and issues. Supported Project Manager by furnishing Jira Task Reports, Meeting Minutes and High- level Diagrams. Utilized SharePoint as the document repository

Operation Engineer (consulting company PDS) 12/2006 – 7/2007

Developed and utilized documents for implementing an Inventory Control System (CribMaster).

Facilitated meetings with floor personnel and management to develop new business processes leveraging Visio. Spearheaded the enhancements for the weekly and monthly Crystal Reports.

Provided hardware and software support while serving as SME (Subject Matter Expert).

Managed day-to-day activities of 10 – 20 team members during software implementation delivered ahead of schedule.

CIBER — Dallas, TX

Consulting company client Bank of America formerly MBNA

Project Manager/Release Implementation Analyst 5/2006 – 10/2006

Developed and managed release implementation plans for Mainframe/ Distributed applications

Created detail project schedules for cross functional team of 10 -20 members.

Performed key roles in the massive conversion of legacy systems (from the design phase through Implementation) such as provide assistance for Executive Management to produce High-Level Status Reports, served as primary contact for satellite offices.

Utilized Mercury Quality Center to manage defects by getting right resources involve for issue determination and resolution.

COMFORCE — Dallas, TX

Consulting company client Southwest Airlines

Senior Business Analyst 11/2005 – 3/2006

Facilitated JAD sessions for gathering requirements. Created use cases and sequence diagrams for existing SABRE applications and future enhancements to the POS system.

Participated in use case and design reviews for Customer Crew Application to migrate from legacy system to new application. Assisted project manager in updating MS Project plan.

ANIOTEK SOLUTIONS — Fort Worth, TX

Consulting company clients First Command, Imagine Solutions, ZSI, Wells Fargo, Westwood College, & PPAI

Project Manager/Business Analyst/ Trainer 12/2001 – 10/ 2005

Analyzed and documented business requirements for implementing web based application (Documentum). Performed Gap Analysis by researching and evaluating the current system and 3rd party vendor software. Created flow charts, object modules and business process utilizing Visio.

Managed the product activity with 3rd party vendors. Updated and maintained the MS Project Plan.

Performed business assessment for new clients to document current processes and potential enhancement to the Enterprise Content Management Solutions (Filenet).

Conducted formal classroom training. Developed and delivered PowerPoint presentation to technical students. Prepared course syllabus, lesson plans and training materials. Maintained consistent communication with students while monitoring progress for 100% retention.

NORTHOP GRUMMAN — Fort Worth, TX

Aerospace and Defense

Project Manager/Senior Software Engineer 3/2000 – 10/ 2001

Supervised and directed project activities for a team of software test engineers, resolving complex operational and integration issues for overlapping releases of software, utilizing investigation skills, requirements gathering, analysis, design, quality assurance and effective testing strategies.

Developed user acceptance test plans and test cases based on business requirements and design specifications. Provided plans and directions for testing software in multiple concurrent versions.

Developed test scripts using UNIX and SQL for test automation maintained version control using Rational Suite. Created test logs to be used for the test reports to track successes, issues and anomalies. Developed UML case models using Rational Suite.

ALLTEL — Little Rock, AR

Wireless and Telecommunication

Project Manager/Release Implementation Analyst 7/1998 – 9/1999

Created and implemented multiple project schedules for Virtuoso II (proprietary Billing System and Customer Care Applications of Alltel) software release throughout the software life cycle.

Managed overlapping releases of the same software within several testing environments and production. Developed and utilized documents to manage source code utilizing PVCS on an UNIX platform. Tracked and maintained software request, impact assessments, incident reports and software changes using Remedy.

WALMART — Bentonville, AR

Retailer

Systems Analyst / Developer 1/1996 – 7/1998

Provided help desk/call center technical support for over 3000 retail stores specialized in Point-of-Sale (POS) software and hardware. Communicated directions to non-technical retailers.

Traveled to deploy and support system upgrades to 30+ Warehouses. Conducted beta testing while providing on site problem determination and resolution.

Analyzed and documented business requirements to be translated into solutions for development. Facilitated Joint Application Design (JAD) sessions with stakeholders. Created functional specifications, use cases and data models. Leveraged waterfall software methodology.

Coded in C language using Informix ESQL/C on an UNIX platform for source code development and customized programs for Transportation Systems. Used Continuus to manage the code.

Professional Affiliation

Fort Worth Project Management Institute

Fort Worth International Institute Business Analysis, Board Member

Delta Sigma Theta Sorority, Inc.

National Society of Black Engineers

Volunteer Affiliation

Southlake Focus Group Fort Worth Career Search Network Fort Worth YMCA

Certification

AXELOS Global Best Practice

ITIL Foundation Level Credential ID 9980013765969130

International Association for Six Sigma Certification

Lean Six Sigma Green Belt (LSSGB)Certification Issued Jul 2020

Scrum Alliance

Certified Scrum Product Owner (CSPO)

Issued Aug 2020 Expires Aug 2022 Credential ID 1101904

Scrum.org

Professional Scrum Master (PSM) Issued Sep 2020

ISACA

Control Objectives for Information and Related Technologies (COBIT) 2019

Credential ID 202*-******* - C19F Issued Oct 2020

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