Customer Care Home

Cierra Byers

*** ***** **

Radcliff, Kentucky ***60

270-***-****

*************@******.***

Skills:

-Customer Service

-Customer Resolution

-Call Center Representative

-Customer Care

Experience:

Home Care – Family Related

January 2022 – July 2024

-Assisted in family member health care. Scheduled appointments, transported family members to and from appointments; all post-operation care and home care.

Call Center Customer Care Representative – Amerisave Mortgage Company –

October 2020 – January 2022

-Customer support for online portals and mortgage payments while following strict policies and procedures.

Outbound Shift Lead – Amazon-

April 2018 – October 2020

-Coordinated shift rotations and problem solving for team members. Lead team meetings prior to shift.

Shift Manager - White Castle

August 2016 – April 2018

-Overseen shift operations, customer care, team coordination, and daily cash and sales auditing.

Education:

Bullitt Central High School – Shepherdsville, Kentucky – August 2017

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