Customer Service Data Entry

SIARRA BLOCKER

New York, NY 332-***-****) **.*************@*******.***

SUMMARY

Skilled care provider and admin with flexible hard skills across various roles. Possesses technical skills in tax preparation, and office administration. Interpersonal gained from intimate work with other care providers, clients, and patients are present throughout the profile. Seeking full-time employment in the customer service field where the mentioned skills will assist in office functionality and support.

SKILLS

• Excellent customer service

• OSHA 30 Certification

• NYS Security License

• Restraint Protocol

• Incident Reporting

• Patient Intake

• Grooming & Dressing

• Emotional Support

• Accompaniment

• Tax Preparation

• File Maintenance

• Data Entry

• Microsoft Office Suite

• Complaint Escalation

• De-escalation Tactics

• Telecommunication

EMPLOYMENT HISTORY

Urban Upbound Long Island, NY 01/2024-CURRENT

Tax Preparer

• Prepared taxes using TaxWise software for a large volume of clients per day, ensuring accuracy.

• Reviewed available data and compared it against tax code to determine exemptions, deductions, and liabilities.

• Liaised between clients and tax authorities, filing returns with departments at local, state, and federal levels.

• Contacted IRS or other organizations on behalf of client to address issues related to tax self-preparation.

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

New York Environmental Systems Brooklyn, NY 02/2023-08/2023

Billing Assistant

• Assisted VP Operations in billing & collections, coordinated with project managers & controller on items per proposals.

• Set up new projects and monitor the status of existing projects in the accounting system.

• Compiled, analysed, & processed a high volume of project bills to clients monthly; work closely with project managers to ensure that invoices are accurate and comply with clients billing guidelines.

• Coordinated with subcontractors to receive certified payroll report from subs for certain projects.

• Maintained project billing folder and accounting system to ensure all invoices and other project related documents are readily accessible for project managers & accounting department.

• Assisted with special projects and provided support to other accounting staffs as needed.

SPEAR Physical Therapy New York, NY 04/2022-08/2022

Front Desk Receptionist & Care Coordinator

• Processed payments from patients for co-pays and uninsured visits, maintaining confidentiality and accuracy.

• Coordinated patient scheduling, check-ins, check-outs, and payments for billing in a timely routine.

• Checked patient insurance, demographic, and health history to keep information current and consistent.

• Maintained business office inventory and equipment by checking stock to determine inventory level.

• Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.

• Greeted patients, scheduled appointments, and updated and maintained records and accounts.

• Comforted patients by anticipating patients' anxieties and answering patients' questions appropriately.

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