Customer Service Representative

Location:

Camden, TN

Salary:

10.00

Posted:

July 24, 2024

Contact this candidate

Resume:

Carla Jamison

cj Denise

Professional Summary

Self-starting Custodian with team player mentality.

Skilled at staying on task and meeting deadlines.

Results-drive Customer Service Representative excels in any position or environment using solid skills and past experience. Collaborates with others to meet

deadlines and goals. Communicates effectively with co-workers and customers. Cleaning services

professional successful at managing team of 5

custodians on variety of commercial maintenance

projects. Brings extensive network of outside contacts for specialty repairs. Skilled cleaning team member bringing years of experience in commercial and

institutional environments. Effective at working

independently to manage cleaning needs in all

building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Trustworthy individual with 30+ years of experience cleaning houses, and school buildings. Dynamic

organizational, Customer Service and

Communication skills. Known for completing verbal

and non verbal within required timeframes.

Personable Customer Service Representative and

self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Structured customer service enthusiastically completes cleaning tasks and offers skills in light maintenance.

Multitasking and attentive individual willing to work any available shift. Excellent team worker who

cooperates to complete large jobs quickly.

Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality

service, timeliness and thoroughness in any cleaning Contact

Address

Camden, Tennessee, 38320

Phone

731-***-****

E-mail

****************@*****.**

Skills

HAZMAT knowledge

Very Good

Skilled housekeeper

Excellent

MS Office

Very Good

Attention to Detail

Excellent

Analytical and Critical

Thinking

Excellent

Written Communication

Very Good

Problem-Solving

Very Good

Good Telephone Etiquette

Excellent

task. Reputation for punctuality and dependability. Thorough and reliable customer service

representative experienced in providing

housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory

and supplies and organizing laundry services. Clear communicator when interacting with team and

courteous, professional attitude with guests.

Organized customer service representative with

successful history of managing competing priorities and meeting challenging performance targets.

Works well under pressure to complete physically-

demanding work. Safety-oriented team player with

strong attendance record. Hardworking and

passionate job seeker with strong organizational skills eager to secure entry-level Customer Service

Representative position. Ready to help team

achieve company goals.

Work History

2022-03 -

2022-05

Janitor

ABM Janitorial Services, Huntingdon, TN

Mixed, used and properly stored hazardous

chemical cleaners to reduce risk of injury or illness. Stripped and refinished hard surface floors to

maintain quality condition and appearance.

Reported vandalism or other damage to property

to supervisor.

Inspected facility and grounds and picked up

trash or other debris impacting appearance or

movement flows between spaces.

Mixed, used and properly stored hazardous

chemical cleaners to reduce risk of injury or illness Worked with building managers to assess ongoing

needs and plan preventive maintenance and

cleaning schedules

Responded immediately to calls from personnel to

clean up spills and wet floors

Promoted building security by locking doors and

checking electrical appliances for safety hazards

Reported vandalism or other damage to property

Multitasking Abilities

Excellent

to supervisor

Inspected facility and grounds and picked up

trash or other debris impacting appearance or

movement flows between spaces

Collected, sorted and transported recyclable

materials

Kept building spaces premises clean inside and

outside

Maintained clean and comfortable environments

in commercial buildings by vacuuming, cleaning

windows and dusting

2007-10 -

2010-10

Personal Care Assistant

NW TN Human Resource Agency, Martin, TN

Transported patients via wheelchair to and from

rehabilitation and daily activities.

Documented residents' mental status, sleep and

eating patterns in medical record books.

Maintained clean personal areas and prepared

healthy meals to support client nutritional needs. Conferred with supervisor to discuss patient

condition and medical care.

Entertained, conversed and read aloud to keep

patients mentally alert

Ran errands for patients, did shopping and picked

up other necessities

Assisted with daily living activities, running errands and household chores

Recorded temperature, blood pressure, pulse, or

respiration rate as directed by medical or nursing staff

Scheduled and accompanied clients to medical

appointments

Remained alert to problems or health issues of

clients and competently responded

Monitored and assisted residents through

individual service plans

Documented residents' mental status, sleep and

eating patterns in medical record books

Planned healthy meals, purchased ingredients

and cooked meals to provide adequate nutrition

for client wellbeing

Conferred with supervisor to discuss patient

condition and medical care

Turned and positioned bedbound patients to

prevent bedsores and maintain comfort levels

Helped clients maintain optimal health by

overseeing medication administration and

doctor's appointments

Planned, prepared and served meals and snacks

according to prescribed diets

Planned activities to encourage movement,

stretching and strength building

Maintained clean personal areas and prepared

healthy meals to support client nutritional needs

Cleaned house, ran errands, managed laundry

and completed weekly grocery shopping

Used company software and databases to

maintain records of services performed and

patient conditions

Provided safe mobility support to help patients

move around personal and public spaces

Recognized and reported abnormalities or

changes in patients' health status to case

manager

Determined specific needs and provided most

appropriate level of services for patient well-being Monitored, tracked and conveyed important

patient information to healthcare staff to help

optimize treatment planning and care delivery

Maintained frequent supervision of residents

unable to call for assistance

Supported clients with mental support and

physical activities to accomplish quality of life and sustain needs

Built strong relationships with clients to deliver emotional support and companionship

Changed dressings, bandages and binders to

maintain proper healing and sanitary measures

Helped patients care for themselves by teaching

proper, safe use of ambulation assistive devices

such as canes or walkers

Assisted clients with daily living needs to maintain self-esteem and general wellness

Assisted with dressing guidance, grooming, meal

preparation and medication reminders

Engaged patients in meaningful conversation,

socialization and activity while providing personal care assistance

Assisted patients with self-administered

medications

2003-06 -

2007-09

Youth Care Worker

Natchez Trace Youth Academy, Waverly, TN

Completed clear and concise documentation of

youth behavior and actions.

Evaluated needs of youth and outlined measures

to address.

Liaised with parents of youth and community

leaders to organize youth empowerment

programs and activities.

Aided with crisis intervention by redirecting

negative behaviors and offering peer counseling.

Evaluated needs of youth and outlined measures

to address

Completed clear and concise documentation of

youth behavior and actions

Utilized system model to teach youth life skills in accordance with individualized treatment plans

Assisted youth with obtaining resources such as

food, clothing and shelter

Attended Handle With Care trainings to enhance

staff and youth safety during physical intervention Attended treatment team meetings to discuss

youth's mental and behavioral progress

Aided with crisis intervention by redirecting

negative behaviors and offering peer counseling

Substituted in absence of teachers during school

hours

Assisted in proper evacuation of youth during

emergency situations such as inclement weather

Helped patients to deal with realities of life,

diagnoses and develop coping skills

Recorded client information on special flow

sheets, accurately indicating suicidal precautions, sleep flow and restraints

Directed family-centered, strengths-based,

culturally competent and individualized intakes

and assessments

Provided emergency response in crisis situations to diffuse tensions and prevent violence

Displayed sensitivity to cultural and linguistic needs of clients and families served

Assessed student issues pertaining to depression,

anxiety and physical abuse to resolve conflicts

between students, peers and teachers

Assessed patient behavior, moods and other

responses to determine correct diagnosis and

devise treatment plans

1999-01 -

2003-08

Customer Service Representative

Burl's Telephone Service, Bruceton, TN

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Provided primary customer support to internal and

external customers.

Offered advice and assistance to customers,

paying attention to special needs or wants.

Answered customer telephone calls promptly to

avoid on-hold wait times.

Provided primary customer support to internal and

external customers

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns

Collected and analyzed customer information to

prepare product or service reports

Clarified customer issues and determined root

cause of problems to resolve product or service

complaints

Processed customer adjustments to maintain

financial accounts

Answered customer telephone calls promptly to

avoid on-hold wait times

Offered advice and assistance to customers,

paying attention to special needs or wants

Recorded account information to open new

customer accounts

Answered product and service questions,

suggesting other offerings to attract potential

customers