Customer Service Relationship
Resume:
Contact
Further Education
Phone
************@*****.***
* ******* ** ********* ********
Address
Bliss Mhokore
W a i t r e s s / H o s t e s s
Experience
To comply with all policies and procedures including FOCUS To liaise with the Kitchen and Beverage department enquiries on food, beverage and service. To establish a rapport with guests maintaining good customer relationship and assisting to update guest history. To ensure that the Cafe is kept clean and organized, both at the front as well as the back of house. To issue repair and maintenance work orders to ensure the proper maintenance of the Cafe. To maintain a high standard of personal appearance and hygiene at all times. Communicate to the guest and provide assistance with their queries. Work as a team to get all the job tasks completed in any given time. Observes guests and ensure their satisfaction with the food and service. Promptly respond to the guest with any additional request. Hostess/Waiter
Waiter
Waitress
2021 - 2023
2021 - 2022
2017 - 2018
Constantia Glen
Micafe Milano Cafe l CapeTown
Kahve Road Cafe l Clamont Cape Town
Reference
Certificate in waitron & Bartending
2016
English
Shona
Skills
Language
Certificate in CPR Choking & First Aid
Certificate in MS Office Level 1
Provide excellent customer service to guests.
Greet and escort customers.
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). Take accurate food and drinks orders.
Ensure areas set up and prepared by setting up linens, silverware and glasses as required. Communicate order details to the Caterer or Hospitality Supervisor. Prepare hot, cold, and mixed drinks.
Carry dirty plates, glasses and silverware away for cleaning. Clean tables and/or counters after guests have finished dining. Follow all relevant health department regulations. Stock service areas with supplies such as coffee, food, tableware, and linens. Support the front desk and hostesses as required in welcoming and seating guests during busy periods. Support the Retail Sales team in the sales process (this can involve packaging, retrieving stock etc) as required. Perform other tasks as assigned by the Hospitality Supervisor or Showroom Manager. Passionate waiter/Hostess with over 5 years of experience in the Food & Beverage industry. Consistently provide outstanding work. Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team leader who maintains a positive attitude during peak hours.
• Supervise, guide and train all service colleagues on product knowledge, operational excellence and guest satisfaction
• Provide exceptional service and communication at all times with guests and team members
• Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions
• Promptly respond to all guest/member requests and strive to go the extra mile
• Present extensive knowledge of all menu items, ingredients, preparations, and specials; make recommendations based upon preferences, special requests, or allergies
• Thorough understanding of all cocktails, wine, beer and beverages, ability to pair wine to menu items
• Enter all transactions accordingly into POS system, issue accurate checks, and close sales timely and according to policies and procedures
• Be attentive to any food allergies.
• Prior to delivery of food, ensure all orders are complete and accurate according to individual specifications.
• Maintain cleanliness and organization of work areas at all times, complete daily stocking, and adhere to food safety standards.
• Set up and keep the pristine appearance of the restaurant consistent throughout the day whilst assisting with all opening and closing duties
• Ensure daily opening and closing responsibilities are completed accurately and consistent with the departments SOP.
• Conduct inventory of all restaurant items as requested.
• Report and follow-up on any maintenance and/or safety issues promptly to the Management/Chef.
• Maintain all equipment and be sure it is properly handled and maintained.
• Contribute in ensuring the department complies with all government, safety, health, and security standards.
• Any other duties as assigned
will be provided as per ask
Excellent communication skills in English,
both written and verbal
Trustworthy with attention to detail and
high levels of accuracy in their work
Pro-active and energetic with a positive
'can do' attitude
Ability to multi-task with prioritization
skills
Knowledge of the products/items selling in
the outlet
Proficient in the use of Micros
Criminal Record: Clear
Marital Status: Married
DOB: 09/02/94
Personal Detail
Gender: Female
Nationality: Zimbabwean
Religion: Christian
Hobbies: Reading & Art
Contact this candidate