Customer Service Quality Control

Christen L Largent Cell: 352-***-****

Spring Hill, Florida Email: **********@*****.***

BARTENDER/ SERVER/ HOSPITALITY

Summary of Qualifications

I am a highly motivated individual with over 20yrs. exemplary track record in the hospitality industry; flexible, and skilled in all aspects of the restaurant and bar environments. Displays excellent communication, managerial and interpersonal skills, also works well independently or in a team environment. Outgoing, personable, and proven proficient at learning and thriving in a fast paced demanding environment. Exhibits exceptional multi-tasking skills and is very detail-oriented. Knowledgeable of company quality control procedures standards, safety guidelines, responsible vendors’ qualifications, etc. required to perform assigned work successfully. Familiar with most restaurant computer systems (Aloha, POS.,etc.)

Professional Experience

Aqua Bar and Grill, Spring Hill, Florida 2022-2024

Bartender/ Manager/ Cooking

Customer service for a great neighborhood bar.. Providing full liquor bartending, cooking, breaking down beer and stocking

Food Prep and presentation. Being Responsible for bringing in business and planning activities and customer bringing activities.

Greet customers and coordinate services, ensuring a secure safe environment, Handling opening and closing procedures.

Managing shift activities and finances to ensure compliance with applicable regulations and laws, satisfaction of customers, and resolve any problems that may arise.

Chili’s Bar and Grille, Spring Hill Florida 2018-2022

Bartender/ Cocktail Server

●Check Identification of customers to verify age required to purchase alcohol.

●Clean and stock bar, utensils, glasses, ice, and other bar equipment.

●Collect payments for all drinks or purchases and balance all receipts.

●Attempt to limit problems and liability related to customers’ excessive drinking by using responsible vendors recommended steps and arranging for taxis to take patrons home safely.

●Mix Drinks w proper measurements and recipe’s and serve along with beer and wine.

●Take orders from serving staff or directly from customers.

●Maintain a cheery pleasant attitude at all times and talk to customers, Fun atmosphere keeps customers returning.

●Do inventory and order liquors or beer as needed to always maintain back stock

My Nanny’s Restaurant 2016-2018

Waitress/ Cashier

●Greeting Guests and taking food and beverage orders.

●Stock and prepare food items and condiments daily

●Keep itemized totals of sales receipts and cash collected nightly

●Serve and check on customers frequently to ensure all needs are met, ● Prepare checks on POS computer stations and take payment from customers.

●Clean the entire restaurant after every shift. Sanitize all equipment and dismantle drink stations

Daquiri Shack Treasure Island, Florida 2014-2016

Bartender/ Server

●Main bartender mixing and serving drinks.

●Placing orders for food in Aloha computer system.

●Cutting, peeling, prepping fruit for drinks.

●Collecting payments from customers and making payments to vendors and entertainers. Auditing cash drawer and receipts at the end of every shift to prepare bank deposits daily.

●Preparing all drinks and Togo orders for cocktail servers, bar customers, and hotel guests.

●Cleaning, stocking, and setting up the entire bar every shift and tearing down, cleaning, and stocking at the end of every shift.

EDUCATION/ TRAINING

Stow Munroe Falls High School Stow, Ohio

Graduated: 2000

Biz Tech Learning Center, Clearwater, FL.

Certification: 2012

St. Petersburg Technical, St. Petersburg, FL.

Degree Pending

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