Customer Service Call Center

Location:

Salary:

Posted:

July 24, 2024

ANNETTA SOUTHERLAND

Email: **************@*****.***

SUMMARY

Excellent customer service skills; over two years’ experience in a call center.

Computer literate, able to navigate many open screens, troubleshoot PC’s MAC’s I-Phones and androids.

Met and exceeded metrics on quantity and quality daily.

Excellent work ethic, follow company guidelines on absenteeism, and confidentiality. EDUCATION

Boyle County High- GED 1992

Jefferson Community College

PROFESSIONAL EXPERTISE

Team Lead/Manager TransNav Danville, KY

2018-2022

• Scheduled breaks for 10 operators the entirety of their shift

• Ensured packaging, labels, and tools were available for operator to run

• Managed all 2nd shift staff

• Organized and managed employee scheduling

• Handled and successfully resolved any issues

• Ensured customer satisfaction daily

• Answered any questions regarding services

Assistant Manager Hampton Inn Danville, KY

2016-2018

• Answered incoming calls and transferred when necessary

• Managed employee scheduling each week

• Ensured customer satisfaction daily

• Greeted new and existing guests

• Provided excellent customer service

• Ensured rooms were up to standards after each cleaning

• Input guest information in database

Supervisor Pioneer Vocational Danville, KY

2014-2016

Supervised packaging department

Greeted co-worker’s daily

Assisted with training employees

Ensured all orders were filled

Maintained a clean and safe work environment

References

Janet Dowell 606-***-****

Brandie Blevins 606-***-****

Nathan Favne 859-***-****