Quality Coordinator

KRISTA PAEZ

Las Cruces, NM ***** 575-***-**** *******@*****.***

Summary

Dedicated Professional of 30 years skilled in technical, administrative and patient support. Highly organized, proactive and punctual with team-oriented mentality. Skills

Bilingual Certified Medical Assistant

Workers' compensation claims

Claims processing

Medical records review specialist

Medical transcription/Medical Scribe

Deadline-oriented/Time management

Microsoft Office/Word/360

Data entry management/Charting expertise

Quick learner

Understands medical procedures/Medical

terminology

ICD 10/11 and CPT coding/Medical

billing/Reconciliation procedures

Highly motivated

Chart auditing

11/2022 to Current

Gilbert, AZ

05/2022 to 10/2022

Orlando, FL (ORR Camp Pecos, Contract)

Professional Experience

Quality Coordinator/Certified Medical Assistant

Arkos Health

Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas. Recommended improvements to systems and procedures for increased productivity. Performed preliminary physical tests to accurately record results in patient history summary; A1C tests, kidney function test collection (finger stick and urine collection), diabetic retinal exams, developing colorectal screens including calling patient with result and forwarding crucial information to their primary care provider, and blood pressure checks.

Outreached and engaged patients to obtain medication reviews, pain assessments and insuring blood pressure medication is taken as prescribed.

Provided direct service and support by contacting guardians of Medicaid patients, ages 2 months-20 years to ensure they become up to date on their well child visits/immunizations. Secured patient information and maintained patient confidence by completing and safeguarding medical records. Maintained inventory, product expiration documentation for tracking purposes. Conducted insurance verification functions.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Cleaned and maintained medical equipment following procedures and standards. Incorporated outside records into EHR.

Documented notes during patient visits.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Documented mileage using company app requirements. Scribe/Transcriptionist Pecos Children's Center

Loyal Source Government Services, LLC

Followed providers throughout shift in high-volume, busy environments in a refugee camp receiving children ages 13-17 years old.

Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.

Evaluated charts, documents and orders and made timely corrections. Prepared paperwork for admittance and discharges to coordinate smooth patient movements. Transcribed documents and maintained high levels of accuracy. Took steps to ensure data confidentiality and meet specific corporate guidelines. Made sure to change all abbreviated words and other terminology into correct long form words. Maintained high accuracy rate on daily production of completed reviews. Utilized various scanning hardware, computer programs and applications to scan files and documents. 09/2016 to 03/2022

Las Cruces, NM

04/2011 to 11/2017

Las Cruces, NM

05/2012 to 09/2016

Las Cruces, NM

01/2001 to 05/2012

Las Cruces, NM/ 2001-2012

Organized and maintained patient charts with proper classification and filing systems. Chart auditing requiring organizing and maintaining patient charts with proper classification and filing systems. Medical Billing/Transcriptionist/Editor

WorkMed Occupational Clinic

Consistently produce high quality work with attention to detail utilizing 2 separate electronic medical record programs.

Meet productivity and accuracy standards with extensive knowledge of medical terminology, anatomy and physiology.

Transcribed and edited reports from physicians. Insure all tasks completed in a timely manner for billing purposes.

Recognize, interpret inconsistencies and discrepancies in medical reports and take appropriate action. Provide extensive medical record reviews for patients requiring impairment ratings and identifying records that were absent from the patient's record.

Billing duties include posting charges, adjusted payments from insurance companies and prepare deposits as part of financial operations.

Resolved billing issues by applying knowledge and completing in-depth research. Identify errors and re-filed denied or rejected claims in a timely manner. Generate invoices and collaborate in a close fashion with other departments to resolve claims issues. Also, performed medical assisting duties as required. Owner/Manager

S.J. Tattoo and Barber

Co-Owner and Manager of a tattoo studio and barber shop. Re-modeled and re-designed business after acquisition.

Developed policies and procedures for all employees. Oversaw artists, piercers and barbers. Managed accounts receivable, accounts payable, weekly inventory, tax preparation and documentation including gross receipts, meeting deadlines, payroll and marketing through live radio, newspaper advertising, and social media.

Summarizing current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.

Maintained customer confidence and protected operations by keeping financial information confidential. Organized multiple fundraising events for cancer research and also for women and children's assistance. Administrator/Lead Medical Assistant

Occupational Medicine 360

Back office business consultant. Made recommendations to business owner for equipment, durable medical goods and medical supplies needed to open business. Developed standard operating procedures for patient care and back office daily responsibilities. Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. Assessed employee performance and capabilities to create optimal staff teams. Implemented full-scale training program to provided education on department tasks and processes. Enforced company policies and procedures to strengthen operational standards across departments. Monitored office inventory to maintain supply levels. Front and back office duties were executed along with performing fitness testing, DNA test collections, phlebotomy, drug screen collections, breath alcohol testing and also ensure company accounts receive testing results via fax or email.

Prioritized referrals according to urgency and adhered to appropriate referral deadlines. Developed productive working relationships with numerous insurance company representatives. Medical Assistant

Foothills Medical Center

Assisted a Pain Management Specialist. Performed vitals, entered daily patient information into an electronic medical record, scheduled patients, prepared and sterilized medical instruments, initiate supply orders, administer injections, dispense medications to patient from an in-house pharmacy. Scheduled appointments for patients via phone and in person for in-house imaging, physical therapy and procedures.

Fit patients with various types of splints/DME according to type of injury. Aid physician with minor surgeries, wound care.

Answered large volume of voicemail and reviewed all incoming patient information to prepare for the physicians' review.

Prepared patient for multiple types of epidurals and pain injections all using sterile technique. Assisted in these procedures by operating a fluoroscopy unit under the direct supervision of the doctor along with IV placement to administer sedation to patients under physicians orders. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

12/2022

Chicago, IL

03/2024

1994

Tucson, AZ, United States

2020

Education/Training/Certifications

Certified Medical Assistant

American Association of Medical Assistants, Inc.

Certificate No: 2525140. Expires 12/31/2027.

CPR Certified

American Heart Association

Certification issued 3/27/2024. Expires 03/2026.

Honors graduate: Medical Assisting

Tucson College

Zoll Medical

Independent contractor. Fit and educate patient on the use of Zoll Lifevest.

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