Team Leader Accounts Receivable
Resume:
ALICIA M. BOYKIN
*************@*****.***
_
A/R RCM FOLLOW UP REPRESENTATIVE
Team Leader Healthcare Accountant
SUMMARY
Excellent verbal and written communication skills, ability to work independently, reliable, self starter, and team leader. Leadership professional experienced in directing multiple priorities and working collaboratively with a diverse population of staff and clients. Effective leadership skills to initiate, develop, and implement delivery of services. Excellent verbal, written, and interpersonal skills to effectively build relationships with individuals in-person, on the phone, and virtually. Long history of Customer Service background. Payroll experience. Flexible, high achiever w/ability to learn quickly and meet department goals and deadlines consecutively. Organized, detail oriented w/excellent interpersonal skills and can prioritize multiple tasks. SUMMARY OF QUALIFICATIONS
● Medical Billing
● Microsoft
Word/Office, Excel,
Kronos & Outlook
● Training &
Development
● Project Spreadsheets
● End of Month
Balance Ledger
● Insurance Claim
resolution
● A3 & Embillz
Software
● Team Leadership
skills
● Creative problem
solving
● Strong verbal and
written
communications
● Familiar with
Bookkeeping &
Payroll processes
● Excellent Customer
Service skills
● Time Management
PROFESSIONAL EXPERIENCE
FOUNDATIONAL OPERATIONS FINANCIAL PROCESSING ASSOCIATE Vanguard, Malvern, PA 4/2024 - 6/2024
Built knowledge to process transactions with the goal to demonstrate full proficiency in all brokerage and mutual fund functions designated under the respective training path. Maintained balance between quality and productivity to meet department standards.
Stayed current following procedural updates or technology enhancements. Adhered to standard work/workflows, and actively suggests enhancements to processes. Efficiently leveraged online resources to independently meet challenges.
Communicated verbally and in written format with clients to clarify incomplete or invalid paperwork. Worked collaboratively to complete complex processing issues and exhibited a sense of urgency and accountability that requests are completed in a timely manner.
Participated in conversations around individual and team targets during team meetings, and consistently updated personal goals in a timely fashion. Comfortably participated in Teams on camera meetings,
Provided necessary reporting, quality assurance responses, internal audit responses, and relevant paperwork as requested by Vanguard Compliance, Global Security or Assignment Leader.
A/R RCM FOLLOW UP REP
Envision Healthcare, Conshohocken, PA 9/2000 - 9/2023 Promoted to Team Lead (2014) ; supervised a team of 4 customer service representatives
Researched and resolved daily incoming 3 rd party, (Workers Comp/MVA and Commercial insurance) and Medicare/Medicaid docs for Accounts Receivable according to updated policy procedures (cross evaluated complex accounts to ensure timely reimbursement and assessed proper protocol to obtain prompt payment for claims)
Handled large volume of incoming and outgoing calls from and to insurance payors, patients, lawyers, and physicians to resolve denials/issues
Investigated the patient's Coordination of Benefits for proper billing information as well as examined unpaid claims and properly submitted them to the responsible party for processing.
Team Lead to Regional employees, Training hires, allowing business related visitors to shadow my production, and completing various projects for Upper Management
Processed monthly A/R ledger balance reports
CORRESPONDENCE MEDICAL BILLING REP
Met daily production and quality standards onsite and at home workstation as well as identify and report unusual activity from accounts to supervisors/management
Researched & worked Medicare/Managed Care claims according to updated policy procedures
Daily access use of various software including but not limited to Microsoft Word/Office, Excel, Outlook, and Medical Billing databases while typing Type 65-80 wpm, Data Entry 9,000 ks
Worked on A/R reports and forwarded them to the Supervisor for review and ledger balances
ADMINISTRATIVE ASSISTANT
Max Levy Autograph, Philadelphia, PA 8/1997 - 11/1998
Assistant to Accounts Payable Executor working clerical Secretarial Admin. duties shadowing daily A/P roster and processing employee time cards
Managing Payroll Ledger/Bookkeeping
Maintaining Accounts Payable Database
Administrative Duties as assigned
EDUCATION
BUSINESS MANAGEMENT
Devry University, Philadelphia, PA
BUSINESS ADMINISTRATION
Gwynedd Mercy University, Philadelphia, PA
MEDICAL BILLING OPERATIONS/DATA INTENSIVE TRAINING Campus Boulevard Corporation, Philadelphia, PA
SECRETARIAL SCIENT & BUSINESS ADMINISTRATION
Center for Innovative Training & Education, Philadelphia, PA DIPLOMA
Simon Gratz High School, Philadelphia, PA
HONORS & ACTIVITIES
Alpha Sigma Lambda/Theta Sigma Chapter - National Honor Society for Adult Learners Received April 2008
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