Business Development Customer Service

Dawn Diaz

315-***-**** *************@*****.*** Syracuse, NY 13207

SUMMARY

Motivated [Job Title] brings more than [Number] years of [Area of expertise] experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. Multi- talented Retail Store Manager with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. SKILLS

Microsoft Office expertise

Product and service knowledge

Sales monitoring

Customer relations

Training and development

Business Development

Orientating and training

Staff training and development

Strategic Planning

Marketing tactics

Business development understanding

Retail operations management

EXPERIENCE

Assistant Manager, Little Caesars, January 2017-November 2021 Syracuse, NY

Delegated daily tasks to team members to optimize group productivity. Directed and led employees, supervising activities to drive productivity and efficiency. Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.

Crew, Burger King, January 2019-August 2021

Syracuse, NY

Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.

Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

Sandwich Artist, Subway, June 2016-October 2017

Syrauce, NY

Kept customer and food preparation areas clean and well-organized. Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.

Completed opening, closing and shift change tasks by following company guidelines. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Medical Receptionist, E.H.I med core upstate hospital, January 2009-July 2011 Syraucse, NY

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Delivered high-quality administrative and customer service to sustain patient and work flows. Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Handled correspondence, managed files and performed other clerical duties for office staff. Gathered, transcribed and typed medical information into charts. Sales Representative, Sutherland Global Service, July 2008-December 2010 Syracuse, NY

Computer work, selling phones and accessories, phones, customer service. EDUCATION AND TRAINING

High School Diploma

Larking High, Elgin, IL June 1987

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