Customer Service Food

Leon A Palmer

****.********@*******.*** • 443-***-**** • 1754 Montpelier Street, Baltimore, MD 21218

Objective

To obtain a position in the Food Service Industry that will help me apply my skills and help people with disabilities throughout Baltimore City

Experience

Sheraton Baltimore North Hotel April 2019- Present

Coffee Barista

Handcrafts espresso drinks to guests liking

Recommends new drinks to new guests

Specializes in customer service

Utilizes Point of Sale

Prepares food to guest liking

CUPs Coffeehouse/ Project I CAN Dec 2018-Present

Barista

Provide excellent customer service

Make espresso drinks to customer liking

Make wraps, salads to customer liking

Art with a Heart, Summer Job Program, Baltimore, MD Oct 2018 – Dec 2018

Artist/Apprentice

Responsible for creating art projects, marketing, and selling art during gallery hours

Prepare and set up the teaching area, assisting volunteers and guests by guiding them around workspace

Assist youth with ideas and projects, and proper use of various art materials

Sell art and give advice to customers to their liking

Youth Empowered Society (YES) Drop-In Center, Baltimore, MD Jan. 2013 – Present

Young Adult Ambassador

Organize and assist advocacy projects, open house activities, and community events

Assist new members become acclimated with various programs

S.T.E.A.M. Team, Baltimore, MD Fall 2012 – Sept 2018

Car Detailer

Provide the best cleaning for SUVs, cars, trucks, etc.

Flying Fruit Café, the Choice Program, Baltimore, MD March 2016-Sept 2016

Youth Leader

Used experience as a participant in the Flying Fruit OJT (On the Job Training) program to assist Café fellows/staff with training new program participants for food preparation and recipe training.

Provided recipe training for young people involved in Flying Fruit OJT program.

Work directly with FF staff and UMBC graduate students in the development of training documents.

Ensured food service standards are met throughout food preparation process. Offers peer-to-peer mentoring, coaching to court-involved and other disconnected youth through OJT at the FFF Café.

Communicated effectively with CSLF and OJT participants to ensure all tasks are handled in the appropriate manner and appropriate time.

General Assistant July 2015 – March 2016

Prepared and delivered FF Café products to the best quality

Communicated efficiently with customers to market our products

Organized and perform inventory on weekly deliveries

Accurately handle money transactions

Baltimore Homeless Youth Initiative, Baltimore, MD Jan. 2013 –July 2015

Board of Directors

Representing YES in meetings

Partnering with other organizations to talk to youth

United Workers / Housing Our Neighbors, Baltimore, MD Jan. 2013 –July 2015

Advocate

Representing and talking to people about poverty in Baltimore City

Our Daily Bread, Employment Center, Baltimore, MD Jan. 2013 –July 2015

Volunteer

Serve food to homeless

Education

Milford Mill Academy, Baltimore, MD Aug. 2009 – June 2012

Diploma (Concentration in Business)

Workforce and Technology Center, Baltimore, MD ' Aug. 2014 – Dec. 2014

References

Nick Brooks: Employment Specialist, Youth Empowered Society 443-***-****

Kenika Walker: Store Manager/ Owner, CUPs Coffeehouse 410-***-****

Christina Ralls: Director of Workforce and Development and Social Enterprise, Art With A Heart 443-***-****

Contact this candidate