General Manager Wild Wings

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Jessie O'Malley

***************@*****.*** 715-***-**** in/Jessie-omalley

SUMMARY

Experienced Operations Coordinator with 8 years at Buffalo Wild Wings, managing high-volume operations with $3.5 million annual sales. Skilled in strategic initiatives, P&L analysis, and recruitment, significantly enhancing productivity, customer satisfaction, and community engagement.

EXPERIENCE

Accountant

CJ Auto Repair December 2022 - Present, Hudson WI

• Managed accounting functions using QuickBooks Desktop & Online platforms, ensuring accuracy and 95% compliance.

• Maintained petty cash, handled bank deposits, ensuring accurate financial records. Collaborated with senior accounting team members to complete month-end and year-end processes efficiently, facilitating seamless financial reporting.

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• Updated general ledger with new entries and verified transactions through aging reports to minimize errors. Processed over 1,500 invoices monthly using QuickBooks, ensuring 98% on-time payment accuracy and reducing discrepancies by 20% through stringent audit controls.

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General Manager

Buffalo Wild Wings June 2018 - August 2022, Hudson WI & Saint Paul MN Implemented strategic initiatives to enhance community engagement, including partnerships with local schools and colleges, which resulted in 5% sales growth.

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Spearheaded a successful re-branding initiative in 2019, overseeing scheduling, report analysis, and addressing customer concerns to ensure high guest satisfaction.

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Developed efficient event schedules, resulting in a 20% increase in operational productivity and enhanced customer satisfaction over a period of 12 months.

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Hired and onboarded 32 new hires and management over a 6-month period, utilizing modern HR software and recruitment platforms to reduce the average turn over rate by 10%.

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Assistant General Manager

Buffalo Wild Wings February 2016 - June 2018, Hudson WI

• Demonstrated leadership in a high-pressure environment, ensuring exceptional service standards and operational efficiency.

• Managed food and bar inventory, optimized ordering processes, and implemented cost-saving measures, reducing costs by 4%.

• Conducted labor and sales forecasting to optimize staffing levels and control expenses.

• Provided coaching and training to team members, fostering a culture of continuous improvement. Maintained optimal employee levels for a team of 87 employees, ensuring compliance with labor regulations and maximizing operational efficiency by using advanced scheduling software, achieving a 95% on-time delivery rate over a 12-month period.

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EDUCATION

Bachelor of Science in Marketing Communication

Minor in Non Profit • University of River Falls, WI • River Falls WI • 2015 INVOLVEMENT

Volunteer Mission Trip to Guatemala

Louisiana • Encontrandome Con Cristo • June 2013 - June 2024 Led initiatives to build clean water systems, install solar power systems, and construct cleaning stations for dishes and clothing in impoverished villages.

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SKILLS

Point Of Sale (POS) System Operations, PowerPoint, Microsoft, Written Communications, Decision Making, Operations Management, Team Collaboration, Superior Attention to Detail

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