Customer Service Call Center
Resume:
J’Trenae Holt
Denton, TX *****
********@*****.***
Work Experience
Compliance Specialist
CCSA Childcare Services Association- Denton, TX December 2021 to Present
• Building relationships with external ELP providers and Eligibility specialists within the organizations. Working-to ensure that providers, and clients are in compliance with The State of Texas policies and regulation board areas, as well as provide support to ensure superior quality customer experience.
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• Call center environment maintains and utilize a strong working knowledge of important program eligibility requirements, customer service techniques, types of public assistance available, and other relevant trade tools.
• Coordinate and supervise all applicant data on a real-time basis, following all agency procedures to accurately verify reported information, check references and records, and ensure program guideline compliance.
• Collaborate and communication effectively with senior program management and related departments, including human resources and finance, acting as liaison between clients and staff members / departments.
• Collaborated remotely with 14 North Texas counties developing and implementing policies and procedures that increased internal efficient of local child care services programs. Office Manager
Tissue techniques - Farmers Branch, TX March 2017 to February 2021
• Organizing and managing databases.
• Booking transport and accommodation.
• Organizing company medical slides and templates.
• Ordering stationary check stubs for sales.
• Correspondence, complaints and queries. Preparation of letters, presentations and reports.
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase sales.
• Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices.
• Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels. Education
Rialto High School -Rialto, CA
May 2005 to May 2007
Diploma
University of Phoenix-Phoenix, AZ
January 2016 to March 2022
Associate Degree of Arts in Criminal Justice
University of Phoenix, AZ
April 2024 to present.
Bachelors of Arts in Criminal Justice
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