Customer Service Representative
Resume:
Wanda Rodriguez
To obtain a position where I can utilize my skill set for the advancement of your company and my career.
Lakeland, FL 33810
*****************@*****.***
EXPERIENCE
GC Services, Lakeland, FL — Customer Service Representative
September 2019 - PRESENT
●Helping in financial service,device orders,inbound and outbound calls
●Supervision of 20 employees
●Investigation for the fraud department
Exclusive Ambulette, Queens,NY — Bus Coordinator
January 2014 - July 2019
●Coordinating pickup and drop off for special needs children and adults
●Coordination of trips and lesson plans
●Coordinated social emotional learning classes.
Seapod Pawnbrokers, Queens, NY — Pawnbroker
2012- 2014
●Provide prompt and courteous customer service.Communicate effectively with Assistant Managers
●Request proof of ownership to ensure no stolen goods were pawned
●Check,evaluate and assess the prices of valuables such as coins,watches and jewelry
Strawberry Patch Daycare Center, Brooklyn,NY — Assistant Director
2005-2011
●Daily supervision of children ranging from newborn-13 years old
●Coordinated several programs,outings,events and internal supervision of staff
Jamaica Kids Day Care Center, Queens, NY — Co-Teacher
2000-2005
●Daily supervision of children ranging in all ages
●Participated in the coordination of class events and activities
●Programmed daily internal recreational activities and external outgoing events
One Police Plaza, Manhattan,NY — Customer Service Representative
1998-2000
●Greeted customers,answered inquiries,gave directions and distributed information
●Answered multi-line telephone system and scheduled fingerprint appointments
●Managed documents and processed correspondence and handled clerical duties
NYC Department of Housing, Manhattan,NY —Receptionist
1990-1998
●Responsible for filling, retrieving and updating documented information and files
●Researched and resolved customer payment issues and other concerns
●Responsible for the accurate performance and completion of all clerical duties
EDUCATION
York College, Queens, New York
Associates Degree: Liberal Arts
-Early Childhood Education & Development
SKILLS
●Certified in identifying,reporting and preventing child abuse,neglect,maltreatment and emotional abuse
●Completed 120 hours of CDA training course in Early Childhood Development,Cognitive Limitations and Understanding Autism
●Trained to supervise group sessions on multiple issues relating to the needs and development of families and common sense parenting
●Trained in emergency preparedness,prevention and control of infectious diseases
●Strong verbal communication
●Fluent in Spanish
Certificates
Employment Development Training Program
C.D.A. Early Childhood Professional Trainings
General Equivalency Diploma
LANGUAGES
English, Spanish
Contact this candidate