Front Desk Customer Service
Resume:
WANDA
SHANNON
W
S Jonesboro, GA *****, USA
*****.***********@*****.***
PROFESSIONAL SUMMARY
Hard-working professional with 15+ years of experience and a proven knowledge of Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Organized administrative professional with strong background managing office administrative and front desk needs. Brings initiative and decision-making skills to different clerical tasks and guest needs. Offers strengths in managing mail, supplies and files for business efficiency.
Diverse Healthcare Assistant helps patients with daily activities and protects and promotes patient rights. Dedicated value- added team player keeps calm in extremely difficult and stressful situations. Recognized as great companion and supportive caretaker.
SKILLS
• Customer Service • Computer Proficiency • Telephone Etiquette
• Empathy and Compassion • Professionalism • Front Office Management
• Administrative Support • Guest Relations
EXPERIENCE
Remote Healthcare Representative July 2023 - May 2024 Molina Healthcare Inc Atlanta, Ga
• Utilized electronic health record systems to track patient information efficiently and securely.
• Responded to patient calls with information from physician and medical staff regarding treatment plans.
• Maintained accurate medical records by documenting patient history, symptoms, and treatments.
• Conducted patient assessments to identify health concerns and develop care plans.
• Coordinated with specialists for referrals, ensuring seamless continuity of care for patients.
• Gathered medical history information from new patients during intake interviews.
• Collaborated with healthcare team members to create individualized treatment plans for patients.
• Scheduled appointments for follow-up visits or specialist consultations as needed.
• Supported patient service needs by coordinating efficient referrals for additional resources. Front Desk Receptionist August 2022 - May 2024
Outpatient Imaging Atlanta, Ga
• Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
• Collected payments for services and updated accounts to reflect new balances.
• Served as first point of contact for new visitors.
• Verified guest payment and contact information.
• Scheduled and directed office staff in daily work assignments to maximize productivity.
• Assisted with administrative tasks such as photocopying, scanning, and filing documents.
• Responded promptly to email inquiries from both internal staff members and external clients.
• Answered incoming calls, directed them to appropriate personnel, and took messages.
• Organized office supplies inventory and placed orders.
• Ensured reception area remained clean, organized, and presentable throughout day.
• Coordinated deliveries from couriers and ensured timely pick-up of outgoing packages.
• Welcomed visitors and conducted tours to highlight features and answer questions.
• Updated spreadsheets with trackable metrics and created reports.
• Processed expense vouchers and managed petty cash.
• Operated telephone switchboard to take messages and schedule appointments.
• Helped guests with individual needs, offering information and assistance with issues. Front Desk Manager October 2020 - May 2022
St Mary's Hospital Chicago, Il
• Ran smooth shifts each day, checking operations regularly and correcting problems without delay.
• Met coverage demands with well-balanced schedules and staff assignments.
• Oversaw daily reporting and tracking, reviewing trends, and correcting discrepancies.
• Handled guest inquiries, complaints, and special requests in timely manner.
• Supervised employee levels, keeping shifts properly staffed during busy periods.
• Trained new employees on front desk procedures, software systems, and customer service practices.
• Conducted regular audits of cash drawers, financial transactions, and billing records for accuracy.
• Kept paperwork updated with internal standards and legal requirements.
• Maximized employee performance with hands-on training and close mentoring.
• Managed daily workloads by organizing schedules and delegating tasks. Crisis Counselor September 2020 - October 2020
St Mary's Hospital Chicago, Il
• Provided emotional support to clients through active listening and empathetic communication.
• Provided crisis intervention and suicide prevention support.
• Implemented de-escalation techniques with agitated or distressed clients during high-stress situations.
• Utilized databases to provide referral assistance to clients. Managed crises hotline calls efficiently by following established call-taking procedures while providing compassionate support to callers in distress.
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• Counseled family members regarding how to provide support for patient.
• Maintained confidentiality and records with sensitive information.
• Completed assessments with clients to ascertain how best to deliver treatment and care.
• Provided crisis management services to prevent, reduce, or eliminate emergencies. Personal Assistant August 2017 - June 2022
DEPARTMENT OF REHIBALATION Chicago, IL
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
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• Check patients' pulse, temperature, and respiration Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
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• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
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Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
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• Change dressings.
• Assisted clients with medications, errands and housekeeping.
• Set meeting and appointment reminders.
• Maintained accurate schedule with regular updates to add business, family and personal plans. House Keeper January 2017 - March 2019
HANDY CLEANING SERVICES Chicago, IL
Set up, arrange, or remove decorations, tables, chairs, ladders, or scaffolding to prepare facilities for events, such as banquets or meetings
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• Service, clean, or supply restrooms
• Gather and empty trash
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Patient Access Representative May 2016 - September 2017 UNIVERSITY OF ILLNOIS Chicago, IL
• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
• Refer patients to appropriate health care services or resources Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
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• Analyze patients' abilities to pay to determine charges on a sliding scale
• Utilized E-Care Next and Epic Registration System Collect and record all patient demographic information; Name, date of birth, social, address, insurance, Verification; HMO,PPO, Medicare,Medicaid.
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Stocker April 2016 - June 2016
MARSHALLS Chicago, IL
• Answer customers' questions about merchandise and advise customers on merchandise selection Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
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• Take inventory or examine merchandise to identify items to be reordered or replenished
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
• Receive, open, unpack and issue sales floor merchandise
• Clean display cases, shelves, and aisles.
Cashier June 2009 - December 2018
CARRIBEAN JERK RESTARUNT Chicago, IL
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
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• Greet customers entering establishments
• Answer customers' questions, and provide information on procedures or policies Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
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• Calculate total payments received during a time period, and reconcile this with total sales
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers. EDUCATION
A.S. Nursing May 2016
MALCOLM X COLLEGE, Chicago, IL
High School June 2012
Ycla, Chicago
• Member of TRACK AND FIELD
CREDENTIALS AND LICENSES
BLS CERTIFICATION
CPR ADULT, CHILD, INFANT CERTIFICATION
AED TRAINING
CLAYTON COUNTY NOTORY
DRIVESAFE NATIONAL SAFETY DEFENSIVE DRIVING
GEORGIA ALCOHOL SELLER SERVER.
REFERENCES
References available upon request
LANGUAGE
Native
ENGLISH
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