Team Lead Operations

SAMUEL CARTER

******.*.********@*****.*** Mobile 703-***-**** Overland Park, KS 66213

Senior-level, award-winning leader in operations and security with 17+ years of experience spanning military and civilian roles, marked by consistently outstanding qualitative and quantitative results in each position held. Extensive track record overseeing the successful execution of high impact projects while providing guidance and mentorship to hundreds of team members. Expertise in developing and implementing training materials and courses, collecting KPI data, and ensuring optimal outcomes of critical initiatives. Deep background in ensuring the safety and security of human and capital resources leveraging a strategic mindset and proactive threat analysis to mitigate risk. VALUE OFFERED

Team Training & Leadership

Security & Safety Management

Developing Policies & Procedures

Assertive Risk Management

Large Operations Oversight

Excellent Interpersonal Skills

Strong Relationship Building

Organized Time Management

Meeting & Exceeding Goals

CAREER HIGHLIGHTS

LEIDOS, Shawnee, KS, 2023 – Present

47 employee innovation company rapidly addressing the world’s most vexing challenges in national security and health. Operations Team Lead

Serve as a Core Operations Team Lead building a consolidated mail outpatient pharmacy for the Department of Veterans Affairs. Manage 50+ employees focused on project success and timely completion. Track and approve employee timecards. Create and manage work schedules for all employees. Conduct conflict resolution processes. Foster open communication and place emphasis on recognizing excellence. Facilitate installation and operational qualification tests on up to 30 different pieces of automated equipment, developing and recommending changes to training on all equipment. Execute in-brief and out-brief training. Create new employee orientation training. Collaborate with subcontractors and customers to ensure project needs are being met identify and follow through on innovative plans to increase company utilization and productivity.

Conduct 150+ interviews for technical trainers, pharmacy technicians, shipping and receiving clerks, and packing clerks within the scope of the program, employing 50+ candidates.

Successfully managed Leidos personnel to coordinate and conduct testing in accordance with Veterans Affairs and sub-contractor’s guidelines and requirements.

Updated the Cameo Modeler System to maintain requirements and regulatory tracking of the program used to track all requirements to ensure all contractual obligations are met.

Created training materials and coordinated a training schedule for employees on proper use of new equipment. UNITED STATES ARMY, 2007 - 2023

Senior Security Operations Manager (Camp Humphreys, South Korea / Fort Myer, VA, 2021-2023) Managed the performance of all joint Military Police operations during multiple organizational level exercises. Organized critical operations at two Command Posts. Planned, coordinated, and executed combined, joint, and component Military Police operations during armistice. Implemented security standards and procedures for identifying and protecting classified information, personnel, property, and operations from unauthorized access. Assisted in inspections, reviewed results, and deliberated with U.S. and Foreign nations on streamlining physical, information, industrial operations, anti- terrorism, and communications security. Conducted quarterly security briefings to the United States Forces Korea Command and United Nations Command. Implemented safety controls and maintained operations continued at the regular pace; oversaw the physical security of workspaces and accountability of materials. Completed required inspections to meet security program compliance. Advised, trained, coached, and mentored peers and subordinates in daily operations and technical procedures. Enforced safety protocols and helped reduce workplace mishaps.

Developed security standard operation procedures for all U.S. military installations in South Korea.

Worked with US Embassy in South Korea to develop a security plan for a VIP visit by the Secretary of Defense.

Worked alongside other countries as part of the United Nations Security team to develop custom and security protocols for South Korea (Republic of Korea).

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CAREER HIGHLIGHTS CONTINUED

Senior Personnel Supervisor (Fort Hood, TX / Camp Humphreys, South Korea, 2017-2021) Managed the planning, directing, and evaluating law enforcement and security operations with authority to make decisions and commit to a course of action. Provided guidance to section chiefs in support of the Installation Directorate of Emergency Services, while overseeing the administrative support and logistical functions of the organization. Collaborated with leadership in developing current and long-range operation planning and designing policies and procedures for installation security operation. Advised the management and senior leadership on various community issues related to ready and resilience affecting the team. Served as the principal advisor to the commanding officer on all personnel issues and special emphasis areas. Oversaw daily operations consisting of supply, maintenance, administrative, and training functions. Ensured compliance with Department of Defense (DoD) and Army security regulations, enforced standards on all COVID mitigations covering three military installations on the Korean Peninsula.

Coordinated deploying Military Working Dog Teams in support of world-wide contingency operations, with accountability and serviceability for all assigned company equipment and property valued at $30M+.

Created measurable and reportable trackers for training, health, discipline, and combat readiness of 245 United States and 105 Korean Service Members.

Personnel Supervisor (Scofield Barracks, HI, 2014-2017) Supervised 52 Military Police Soldiers and Civilians while performing law enforcement operations. Provided onsite supervision in response to emergency situations. Oversaw the execution of Police Operations, Detention Operations, Security and Mobility Support, and Police Intelligence Operations. Conducted key leader engagements with Military Personnel and Civilian Authorities. Managed the sustainment of personnel readiness through leader development, training, maintenance, and personnel management. Reviewed performance of team and conducted coaching sessions with team leaders. Monitored individual performance and delivered constructive feedback to team members.

Placed as the lead instructor for the Unit Movement Officers Course which certified individual military service members within the state of Hawaii.

Operations Manager (Fort Hood, TX, 2012-2014)

Personnel Supervisor (Fort Hood, TX, 2010-2012)

Recruiter (Poplar Bluff, MO, 2007-2010)

ACADEMIC BACKGROUND & PROFESSIONAL TRAINING

Bachelor’s Degree, UNIVERSITY OF ARKANSAS

US Army Basic Anti-Terrorism Instructor Course, US Army Master Leaders Course US Army Unit Movement Officer Deployment Planning, Military Police Senior Leader Course Military Police Advanced Leader Course, U.S. Army Recruiter Course, CREW Master Gunner Course Warrior Leaders Course

NOTABLE RECOGNITION

Joint Service Commendation Medal

Humanitarian Service Medal for Department of Defense Coronavirus Operations and Activities TECHNICAL PROFICIENCY

Software: Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) Additional Programs: Workday, Deltek Costpoint Google Workspace: Gmail, Calendar, Contacts, Meet & Chat Operating Systems: Mac / Microsoft Windows

Cameo System Modeler

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