Customer Service
Resume:
MARY A. CONTI
COLLINGSWOOD, NJ 08108
*********@*****.***
PROFESSIONAL EXPERIENCE
VISION SOLAR/SOLAR XCHANGE August 2019-December 2023
Cherry Hill, NJ.
Customer Service Representative
TELEPOINT COMMUNICATIONS September 2017-May 2020
Cherry Hill, NJ
Customer Service
MRS BPO, LLC April 2012-March 9, 2017
Cherry Hill, NJ
Customer Identification Associate
Responsible for assisting and resolving financial issues through heavy client contact.
Liaison between customers and customer service specialists to increase financial
productivity, by working in an environment that is centered on being part of a team. File documentation.
LAURIE THOMPSON CONSULTANTS September 2011-August 2015
490 West End Avenue
New York, NY 10024
Probate researcher (part time)
Responsible for researching and reviewing decedent information in various New Jersey county Surrogate Court records for law firms and/or genealogy requests.
OXMAN, GOODSTADT & KURITZ January 1999-December 2008
Bensalem, Pennsylvania
Secretary/Paralegal – Worked in Philadelphia office with major complex litigation matters. Drafted and/or typed correspondence, memoranda, pleadings, discovery documents, motions, pretrial memoranda, settlement packages, scheduled appointments and depositions, answered telephones; assisted in the handling of all phases of trial preparation.
ADAMS & DAYSPRING PERSONNEL SERVICE November 1997–December 1998
Philadelphia, Pennsylvania
Temporary secretary for various law firms. Typed correspondence and memoranda, answered telephones, filed documents with courts, scheduled appointments and depositions.
MCELDREW & FULLAM, P.C. October 1995–November 1997
Philadelphia, Pennsylvania
Secretary/Legal Assistant – Worked with major complex litigation matters. Drafted and/or typed correspondence and memoranda, pleadings, discovery documents, motions, pretrial memoranda; scheduled appointments and depositions; summarized depositions and medical records; assisted in the handling of trial preparation; file maintenance; performed light legal research.
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KLINE & SPECTER, P.C. January 1995–October 1995
Philadelphia, Pennsylvania
Secretary/Legal Assistant – Worked with major complex litigation matters. Drafted and/or typed correspondence, memoranda, pleadings, discovery documents, motions, pretrial memoranda; scheduled appointments and depositions; summarized depositions and medical records; obtained and organized documents; file maintenance; assisted in the handling of trial preparation. Attorneys Kline and Specter were former associates at the Law Offices of James E. Beasley.
LAW OFFICES OF JAMES E. BEASLEY September 1985–January 1995
Philadelphia, Pennsylvania
Secretary/Legal Assistant – Worked with major complex litigation matters. Drafted and/or typed correspondence, memoranda, pleadings, discovery documents, motions, pretrial memoranda; scheduled appointments and depositions; summarized depositions and medical records; obtained and organized documents; file maintenance; assisted in the handling of trial preparation.
EDUCATIONAL BACKGROUND
Camden County Community College, Certificate, Customer Service Specialist Training, received in April 2012 at MRS BPO, LLC
Institute of Career Development, Philadelphia, PA
Certificate in Paralegal Studies received in August 1988
La Salle University, Philadelphia, PA
Bachelor of Arts Degree received in 1982 in German and International Business
ADVANCED TRAINING
2014 – HIPAA training completed at MRS BPO, LLC
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