Customer Service Representative
Resume:
Ashley Williams
Little Rock, AR *****
**************@*****.***
Efficient dependable customer service representative with 3years' experience in a customer service setting. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self- motivated, and proficient with computers.
Motivated to maintain customer satisfaction and contribute to organizational success, and her specialization is in quality, speed, and process optimization. I am articulate, energetic, and results- focused, with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Willing to relocate to: California - Colorado Springs, CO - Texas - Atlanta, GA Work Experience
Senior Personal Banker
1st Conveniance Bank-North Little Rock, AR
December 2023 to Present
• Assist customers with needs
• Promote the bank
• Open accounts
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Customer Service Agent
Old Republic -Little Rock-AR(Contract)
December 2022 to October 2023
Reason For Leaving-Contract Ended
· Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
· Maintain confidentiality and security with all privileged information
· Maintain working knowledge of Company and facility software
· Adhere to the Company's and Customer facilities Code of Conduct and policies
· Inform manager of work, site difficulties, and/or fluctuating volumes
· Assist with additional work duties or responsibilities as evident or required
· Consistent application of medical privacy regulations to guard against unauthorized disclosure
· Responsible for managing patient health records
· Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
· Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
· Ensures medical records are assembled in standard order and are accurate and complete
· Creates digital images of paperwork to be stored in the electronic medical record
· Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
· Answering of inbound/outbound calls
· May assist with patient walk-ins
· May assist with administrative duties such as handling faxes, opening mail, and data entry
· Must meet productivity expectations as outlined at specific site
· May schedules pick-ups
Health Information Specialist
Ciox Health-Little Rock, AR
June 2022 to December 2022
Reason For Leaving-Contract Ended
Medical Records Specialist needed for busy cardiology clinic
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Organize and manage patients health information data
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Verify accuracy and accessibility of files
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Maintain electronic health records (EHR) databases
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Process Release of Information requests in a timely manner
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Maintains log of medical records
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Assists with auditing medical records
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Ensure that scheduled appointments have outside records scanned and are available to providers prior to the scheduled appointment
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Maintains medical records operations by following policies and procedures
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Maintains patient confidentiality and protects all PHI, following Release of Information protocols
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Transport file boxes
Customer Service Representative Reason for Leaving - Contract Ended Teleperformance (Contract)
August 2021 to June 2022
· Manage large amounts of inbound and outbound calls in a timely manner
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Seize opportunities to upsell products when they arise.
· Build sustainable relationships and engage customers by taking the extra mile.
· Keep records of all conversations in our call center database in a comprehensible way. Customer Service Banking Specialist
FIS-Little Rock AR(Contract)
March 2020 to June 2021
Reason For Leaving-Contract Ended
· Analyzes fraud alert queues for suspicious activity
· Contacts financial institutions regarding suspicious merchant deposits
· Updates investigation database with financial institution responses
· Conducts new merchant account reviews for suspicious activity
· Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity
· Updates fraud databases as assigned
· Verifies authorizations via return calls from cardholders
· Contacts financial institutions regarding suspicious cardholder activities
· Resolves suspicious phone calls transferred from Customer Service
· Generally performs basic fraud support activities by following standard scripts and procedures Customer Service (Contract)
Wipro-Little Rock, AR
July 2019 to February 2020
Reason for Leaving – Contract Ended
· Maintain records of the conversations with the customer and analyze the data. Cashier and Customer Service
Goodwill Industries-Little Rock, AR
January 2017 to December 2017
· I just check guest out guest handle cash keep cashier area clean.
· Resolve customer complaints, guide them and provide relevant information
· Greet customers when entering or leaving the store.
· Track transactions on balance sheets and report any discrepancies Tobacco Representative
RJ Reynolds Tobacco Co-Little Rock, AR
January 2016 to November 2016
· I went to all local club’s bars and gas stations and just talk to the customer about the brands of tobacco them consumer & also gave the customers coupons to get a pack of rjr brands of tobacco for 1 buck.
· Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising. Negotiate details of contracts and payments.
· Prepare sales contracts and order forms.
· Plan, assemble, and stock product displays in retail stores, or make Customer Service Agent - Call Center
First Collection Services-Mabelvale, AR
April 2014 to June 2015
Reason for Leaving – worked remotely but got good offer to work onsite.
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products wherever possible.
• Ensure to follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets. Event Specialist
Crossmart-Little Rock, AR
July 2013 to July 2014
· Ensure safety of associates and customers.
· Maintain food safety standards and compliance.
· Coaching and developing associates on a daily basic to exceed company goals.
· Inventory control and loss prevention.
· Learn and interrupt information quickly.
· Train develops and coach associates according to company policy.
· Setup and breakdown assigned work station.
Bellwood Head
Bellwood Head Start-Columbus, GA
January 2012 to December 2013
· Open up clinic, check for daily operations.
· Maintain records of each child daily activities to discuss with parents at the close of day.
· Read and prepared food for (15) 2-4-year-old boys and girls.
· Assist with potty and all bathroom needs.
· Monitored all daily activities and learning skills for all kids. Education
Northside High School - Little Rock, AR
2016 to 2019
Skills
• Call center
Customer Support Customer Service Word Organizational Skills Typing
• Organizational skills
• Windows
• Customer service
• Cash handling
• Sales
• Cash register
• Typing
• Retail sales
• Planograms
• Banking
• Salesforce
• Merchandising
• HIPAA
• Medical records
• Microsoft Excel
• Computer skills
• Microsoft Office
• English
• Communication skills
• Security
• Restaurant experience
• Accounting
• Hotel experience
• Accounts payable
• Medical terminology
• Accounts receivable
• Clerical experience
• Cold calling
• Front desk
• Store management
• Technical support
• Events management
• Case management
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