Property Manager Customer Service

Anastacia Wood

**** ****** ****** *******, **./409-***-****/*********.****@*****.***

Summary of Qualifications

Over 10 years of diverse experience in a management role in an office environment.

Initiated marketing and sales campaigns as well as recruiting, employee training and event planning.

Extensive experience in identifying prospective clientele, employing pre-qualifying techniques, overcoming objectives and closing, and applying assertive follow-up to ensure customer satisfaction.

Excellent interpersonal skills which have been applied to enhance public relations to increase sales and productivity.

Highly proficient computer skills including Microsoft suites, power point, google teams, and several software programs such as Sales Force, ADP, Yardi, MRI etc…

Experience calendaring for high-end executives and scheduling as well as arranging travel plans and setting up meeting events.

Able to perform HR duties including onboarding, training and releasing employees of their current duties.

Develop marketing campaigns and community events to increase awareness and sales.

Excellent business communication skills include proper phone etiquette and professional email verbiage.

Enjoy working with people and especially in the customer service industries where I am able to make a difference and reap the benefits of company and customer satisfaction.

Experience

Encore at Capri – Property Manager 2019-current

Maintained an average occupancy 95% or greater during COVID and during marketing and sale of property.

Created and hired a great working team environment for all departments.

Provided excellent marketing and sales campaigns to increase occupancy and renewals by 20%.

Provided and maintained spreadsheets and several reports throughout the month regarding asset.

Provided excellent customer service and retention.

Excellent knowledge of computer software programs and virtual meetings.

Drove business decisions and reduced operational costs

T. Wood Electric – Office manager 1997-2019

Scheduled calendar and made travel arrangements for crews and owner.

Provided reports for each investor and owner on project status and cost.

Acted as liaison between banks, investors, customers and other stakeholders.

Handled payroll, time off request and 1099 paperwork at year end.

Education

College of the Desert – AA Degree Liberal Arts 2002

Sam Houstom State University - BS 2014

Major in Business

Skills & abilities

Management

Problem solving

Communication

Leadership

Interpersonal Skills

Ability to work independently and complete task in timely manner

Microsoft Suites, Office 365, Zoom, Google Teams

Email management and calendaring.

Travel arrangements.

*References and additional job history available upon request

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