Customer Service Care
Resume:
TOMORI SULIAT ABISOLA
No* zone c olojo estate Olodo Ibadan
**************@*****.***
OBJECTIVE
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with four years' working experience, 1 am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations and productivity of my team.
EXPERIENCE
Alert connect limited
protocol officer(2023)
- Develop strategy goals, objectives and programs for the team - keep a key list of business leaders and government officials
- Maintain and file confidential records
- Identify security risk and create safely plans
- Research g traditions and customs.
State bureau of statistics Osogbo
Statistical officer (2021-2022)
- Handle statistical computations
- Organize survey forms and reports
- Assist in statistical analysis
- Participate in publication of data and report to management - conduct quality assuring test and check survey responses for error
Mtn Nigeria
Customer Care representative (2019-2021)
- Engaging in active listening with caller and making sure angry customers are been calmed down
- Building lasting relationships with customers and ensuring they feel valued and supported
- Explaining accurately and efficiently to customers explaining the situation and providing them with solutions/ answers
- Recommending potential products and services
FCMB
Services advisor (2023 till date )
• Support development of contact strategy through promotion of customer surveys, contributing to
expected levels of customer satisfaction.
• Resolve product or service problems by identifying stage one customer complaints, determining the cause
of the problem, working to find the best solution and following up to ensure resolution.
• Collect and report customer feedback to the business through effectively engaging with your colleagues to-ensure that good practice is recognized, and substandard performance is highlighted to leadership team.
• Assist the Customer Services Manager in identifying and addressing any concerns raised by customers, in
developing the customer services proposition and identifying improvements to the customer journey
using technology where appropriate.
• Develop and maintain your product knowledge, processes and use this knowledge to engage with the company's customers.
EDUCATION
Federal School of Statistics
Higher National Diploma in Statistics (2017-2019)
Federal School of Statistics
National Diploma In Statistics (2014-2016)
Kasumu Ajia Community Grammar School
SSCE (2008-2014)
KNOWLEDGE AND EXPERIENCE
Excellent telephone manner and communication skills, both verbal and written
Ability to build rapport with callers quickly and efficient at gathering relevant information.
Ability to manage routine and repetitive work and remain focused and effective.
Ability to work effectively, independently and within a collaborative team-orientated environment using
sound judgment in decision making.
Strongly customer focused, understands, and has delivered high standards of customer service and
knows how to delight a customer in a commercial context.
Can understand the customer’s business, their challenges and opportunities, vision and direction and
relate to them in their own language.
Personal Skills
communication skills - problem solving
Active listening
Time management
Adaptability
customer service
Decision making
Contact this candidate