Account Executive Customer Service
Resume:
Merry Ann P. Vilela
About Me
Professional Experiences
Dedicated and detail-oriented with 10 years of
experience. Eager to work in a progressive company where skills and abilities will be harnessed and
developed into full potential and to acquire enough experience in the field based upon skills and qualities while contributing to company goals
Skills
Basic computer literacy skills
Organizational skills
Strategic planning and scheduling skills
Time-management skills
Verbal and written communication skills
Education Background
BATANGAS STATE UNIVERSITY
Bachelor of Science in Customs
Administation
2010-2104
DR. JUAN A PASTOR MEMORIAL NATION HIGH
SCHOOL
High School Level
2006-2010
IBAAN CENTRAL SCHOOL
Elementary Level
2000-2006
My Contact
******************@*****.***
# 302 Pangao, Ibaan, Batangas
Yusen Logistics Philippines, Inc.
2022- Present
Key responsibilities:
Monitoring of Business Unit Actual Performance and Budget Managing master data, including creation, updates, and deletion
Creation and preparation of management reports with analysis
Analyzing local, national, and global trends that impact both the organization and the industry
Preparation of reports with analysis based on actual data to be used by the business unit heads in making decisions. Working with management heads to identify process
improvement opportunities, propose modifications, and strategies
Responsible for serving the needs of existing customers and closing sales deals to create new customers.
Negotiating with clients and closing contracts
Attending to clients' needs and developing relationships Acquiring more clients through prospecting and canvassing Coordinating internal tasks related to accounts to ensure clients receive products and services
Account Executive
Account Executive
Merry Ann P. Vilela
Professional Experiences
2014
Key responsibilities:
·Provide day-to-day support to the business units on all local, export and import activities.
·Identify risks of possible exposure and implement safeguard measures align with Bureau of Customs and PEZA Rules & Regulations.
·Ensure the company’s transactions are compliant with PEZA and Bureau of Customs Rules & Regulations.
·Conducts monthly audit findings on documents for
presentation to Management. - Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
·Ensures on-time submission of reports to PEZA/BOC. - Coordinates with Forwarders, Truckers and brokers to ensure timely delivery of all in-bound and outbound shipments.
·Serves inside customers by answering questions;
forwarding messages; and; keeping customers informed of delivery status.
·Coordinates with PEZA & Bureau of Customs – EcoZone in case of concerns and issues.
2015-2016
Account Executive
Junior Export Administrator
References
Kinpo Electronics Philippines
Licensed Customs Broker
Achievement
Available upon request
Key responsibilities:
·Accepting clients' bookings for export, import or brokerage transactions.
·Handling daily customer transactions to ensure that their service requirements are met and properly coordinated to the concerned department and / or network agents if / when necessary.
·Provide day-to-day monitoring of all export and import transactions
·Monitors shipment from pick up to delivery to consignee
·Help customers on their complaints/concerns.
·Analyze customers information and needs.
·Conducts monthly audit findings on documents for
presentation to Management. - Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Customer Service Specialist
2016-2022
Yusen Logistics Philippines, Inc.
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