Scrum Master and Project Manager

Margaret “Meg” Medicke

Attleboro, MA 617-***-**** *******@****.*** https://bit.ly/Margaret_Medicke_Portfolio

Profile of Qualifications

Accomplished Scrum Master & Project Manager eager to contribute 16+ years of professional experience in Strategic Leadership, Data Analysis, and Budgeting toward maximizing a top employer’s success

Expertise in developing and implementing process improvements using Agile and Waterfall project methodologies to reduce costs, optimize efficiency, and maximize team performance

Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments

Prioritize, coordinate, and manage multiple projects while achieving on-time, on-budget, and high-quality goals

Dynamic communication and interpersonal relations skills with a continual commitment to directing, managing, and training high-performance, cross-functional teams

Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships with stakeholders

Achievements & Highlights

Achieved a 53% increase in story completion / Velocity; Zebra Technologies

Secured $100K in annual cost savings using optimized processes; State Street Corporation

Shortened the training period by 2 weeks without compromising service quality; Apex Systems

Successfully maintained an 80% first-call resolution rate; Mintz

Professional Experience

HCM Staffing & Consulting Group (Zebra Technologies Corp.) – New York, NY 12/2020 – 12/2023

Contract Remote Scrum Master / Project Manager

Played a vital role in ensuring the seamless operations of Scrum ceremonies for an AI software development team; consistently met goals in development, team collaboration, and problem resolution

Remained in constant contact with Product Owners to communicate PI / SoS plans, discuss project schedules, and prioritize product backlog

Proactively identified and addressed project roadblocks to drive increases in cross-functional team collaboration, productivity, and client service

Ensured team members were in compliance with Scrum framework and Agile methodologies

Leveraged Agile and Waterfall methodologies to achieve on-time and high-quality IT project goals

Produced in-depth reports that detailed data analysis and key metrics for stakeholders and management

Streamlined and automated business processes and JIRA exports using Excel VBA to maximize efficiency

Insight Direct (Autodesk, Inc.) – Chandler, AZ 01/2020 – 04/2020

Contract Project Coordinator

Strategically coordinated, planned, and managed a temporary IT compliance initiative

Proficiently analyzed data to identify process improvements

Created weekly status reports to ensure transparency and alignment across project stakeholders

State Street Corporation – Quincy, MA 10/2018 – 10/2019

Procurement Analyst / Project Coordinator (Officer)

Skillfully developed and implemented process improvements for optimizing cost savings and the efficiency of small and mid-level projects across the Procurement Help Desk

Maximized cross-team collaboration and alignment by creating comprehensive project plans

Actively assisted team members with preparing quotes, cost estimates, budget analysis, and risk assessments

Kept lines of communication open with stakeholders to discuss operational challenges and solutions

DISYS (State Street Corporation) – Boston, MA 09/2017 – 09/2018

Contract Procurement Analyst / Project Coordinator

Oversaw inquiries and projects for the Oracle Procurement Help Desk, including support, training, relocations, system upgrades, and procedure automation

Offered the necessary resources and training using WebEx and Jabber for site trainers and Help Desk personnel to succeed in meeting support capabilities

Coordinated projects, issue escalations, and executive-level support as the principal contact

Apex Systems (Draper Labs) – Burlington, MA 07/2016 – 05/2017

Contract Onsite IT Service Desk Manager

Effectively managed, motivated, and coached a team of IT Service Desk analysts

Proficiently analyzed metrics to assess quality and identify areas for improvement

Provided valuable training and implemented agile concepts for team projects

Mintz – Boston, MA 04/2014 – 02/2016

Senior IT Help Desk Specialist

Provided dynamic technical support to team members in a large law firm by handling the resolution of hardware, software, and network issues while meeting high service standards and user satisfaction

Additional Work Experience

IT Help Desk Specialist, Verisk Analytics – Boston, MA (2 Years)

IT Help Desk Analyst, Goodwin – Boston, MA (4 Years)

Education & Professional Development

Currently preparing for Tableau Certification

Bachelor’s Degree Candidate, University of Massachusetts; Expected 2027

Certified SAFe Scrum Master (SSM), Scaled Agile, Inc.

Certified Scrum Master (CSM), Scrum Alliance

Certified Lean Practitioner, State Street Corporation

Training Certificate: Associate Project Manager (CAPM), SimpliLearn

Certified Microsoft Office Specialist (MOS), Microsoft

Training Certificates: A+ Essentials, ITIL V3 Framework, IT Project Management, Visio, et al., Skillsoft

Skills

Adaptability Agile Metrics Artifacts Backlog Management Budgeting Burndown Charts Business Acumen Business Requirements Capacity Planning Change Management Coaching and Mentoring Collaboration Concise Reporting Conflict Resolution Confluence Contingency Planning Continuous Improvement Customer Relationship Management Data Analysis Decision-Making DoR and DoD Demos Dependency Management Empathy Event Facilitation Information Radiators Influential Interpersonal Communication JIRA Kanban KPI Tracking Lean Thinking Microsoft Office Suite Microsoft Project Microsoft Visio Milestone Management Negotiation Oracle Procurement PI Planning Planning and Strategy PMBOK Knowledge PowerPoint Presentations Problem-Solving Progress-Tracking Project Management Quality Management Relationship Management Release Management Requirements Analysis Resource Management Retrospectives Risk Mitigation Roadmap Development SAFe Framework Scheduling Scope Management Scrum-ban Scrum Ceremonies Facilitation Scrum Framework Servant Leadership ServiceNow SDLC Proficiency SharePoint SoS Stakeholder Management Strategic Planning Tableau Team Empowerment Team Leadership Technical Acumen Technical Documentation Technical Understanding Testing Timeline Development Training Time Management User Story Mapping Vendor Management Waterfall Methodologies Work Breakdown Structures (WBS)

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