Front Desk Customer Service
Resume:
Ashley Collins
Marietta, GA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Home Health Aide
private client-Jonesboro, GA
June 2020 to January 2024
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Provided companionship and monitored health condition of clients.
• Transported clients to doctor appointments and social events. Home Health Aide
private client-Lawrenceville, GA
October 2017 to March 2019
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Provided companionship and monitored health condition of clients.
• Transported clients to doctor appointments and social events.
• Prepared meals and snacks according to prescribed diets.
• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame. Front Desk Manager/Receptionist
Atlantis, Paradise Island-Paradise Island
October 2008 to April 2017
• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Greeted guests upon arrival and checked them in to their rooms.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Organized daily room assignments and ensured all necessary paperwork was completed accurately.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.
• Ensured the front desk area was clean and presentable at all times.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Processed employee time sheets, payroll information and other administrative documents.
• Prepared monthly budgets for the front office department based on projected sales figures.
• Managed customer complaints and rectified issues to complete satisfaction.
• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
• Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs. Education
Bachelor's degree in Nursing
University of The Bahamas - New Providence
September 2008 to May 2013
Secondary School Education
Sherlin C. Bootle Secondary School - New Providence September 2003 to June 2008
Skills
• Most Microsoft programs, Recruit and new hire training, Customer services, Ability to work with no supervision (9 years)
• Home Care
• Office Administration
• Case Management
• Senior Care
• Nursing
• Meal Preparation
• Computer skills
• Medical terminology
• English
• Sales
• Microsoft Office
• Negotiation
• Phone etiquette
• Data entry
• Cash handling
• Medical receptionist
• Writing skills
• Public speaking
• Social media management
• Social work
Certifications and Licenses
Driver's License
November 2023 to Present
Georgia
RN-BC General Nursing
May 2013 to Present
Registered Nurse in The Bahamas
Early Childhood Education
May 2013 to Present
Licensed in The Bahamas
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