Assistant Manager Customer Service

*** & G* *G *G **%

€ Penny-Taylor-Assistant.. [Q &

Seen sr nmale Unies PENNY TAYLOR

ptaylort2878@gmaiLcom

219-***-**** ASSISTANT MANAGER

** ***** ***, ******* ******* 897-***-****

PROFESSIONAL SUMMARY

Assistant Manager with over 3 years of experience i fast-paced retall and food service environments, demonstrating

strong leadership and project management sil. Proven tack record of exceeding sles targets, optimizing shit

scheduling to reduce costs by 18%, and implementing innovative customer service strategies to boost repeat business.

‘Skil in leading teams to enhance operational efficiency and customer satisfaction, ready to bring a detal-focused

and results-oriented approach to the next level of management.

EMPLOYMENT HISTORY

Machine Operator, Hearthside Food Services, Michigan City IN

Shift Lead, Taco Bell, Guidonia Montecetio

+ Exceeded sales targets by 20% through strategie client engagement and market analysis,

+ Fostored team urity to exceed sales objectives and enhance customer satisfaction

+ Monitored daily operations to ensure compliance and efficiency in fast-paced environment.

+ implemented innovative sales tactics that increased market penetration and revenue.

+ Optimized shit scheduling, improving team efficiency and reducing overtime by 1556

+ Trained new staff, ensuring adherence to company standards and fostering kil development.

2nd Assistant Manager, Casey's General Store, Monon IN

+ Eager to master new sklls and contribute positively ta team goals.

+ Boosted store efficiency by streamining operations as 2nd Assistant Manager.

+ Enhanced inventory management, reducing waste and improving product availabilty.

+ Fostered team collaboration, leading to improved morale and productivity.

+ implemented innovative customer service strategies that increased epeat business.

+ Analyzed sales data to adjust procurement, boosting profitability and customer satisfaction.

Kitchen Manager, Casey's General Store, Winamac IN

+ Eager to master new aklls and contribute positively to team goals.

+ Streamlined kitchen operations, boosting efficiency and reducing waste by 1% at Casey's General tore

+ versaw inventory management, ensuring accurate tracking and optimal stock levels to meat dally demands

+ Lad a team of 10, fostering a collaborative and energetic environment to enhance productivity.

+ implemented a new meal prep system that increased customer satisfaction and sped up order fulfilment,

+ Trained new staff on kitchen protocols, ensuring high standards of food safety and quality were maintained

SKILLS

Problem-solving

Time management ‘communication

Aaptabitty creativity

Organization Project Management .

Teamwork Ccitieal Thinking

customer Serve Marketing

Sales Public Speaking

Nogotiation Decision Making

Conflict Resolution

EDUCATION

WUnois Institute of Art, Chicago IL

sof Applied Sciences

2 yeare completed

ZB

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