Customer Service Representative

Customer Service Skills

●Worked as customer service representative on the phone lines answering inquiries from bank account holders. Listening attentively and resolving any issues they may have..

●Sales Associate and cashier at retail stores interacting with customers purchasing women fashions and accessories.

●Cash Posting Associate II provided customer service to patients by contacting health insurance carriers for information and/or clarity regarding payments being made on their hospital bills.

●Typed inter-office memos to internal departments regarding workflow status.

●As an Office Clerk, correspondences are e-mailed to vendors to coordinate service schedules relating to current projects.

Office Skills

Microsoft Office Products

1.Word – Used for interdepartmental and external customer communications.

2.Excel - Pivot tables were used to enter and report daily deposit activities

3.Outlook – Planned recurring events, received high volume emails for company operations, received faxes and sent external correspondences for proper processes.

4.Skype and Team – Group meetings with outside team members when working remote

Customer Service skills were acquired at the following employers:

11/11 to Pres. The Living Word Christian Church, Detroit, MI

12/15 to 07/20 R1RCM, Inc Southfield, MI

Prinscilla A. Thomas, 313-***-****, **********@*****.*** Customer Service Representative

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