Front Desk Receptionist
Resume:
Vicky Martinez
Springfield, MA *****
*******************@*****.***
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
K-9 & Pets Dog Training - East Longmeadow, MA
May 2023 to January 2024
● Greeting and welcoming guests, offer assistance
● Answering and directing phone calls
● Guiding and advising customers
● Check in/check out dogs (receiving and handling dogs to their respective owners)
● Communicating with the daycare staff with the radio
● Entering appointments into Kennel Connection and checking for accuracy
● Keeping tracking on appointment
● Create and/or update date customer profile on Kennel Connection
● Create and/or update dog profile on Kennel Connection
● Preparing clients records for the following day
● Maintaining an organized filing system
● Endurance customers fill out training, daycare, training daycare, boarding contract
● Keeping the front office, counter, store, windows, self-wash, restroom and training room clean (broom, mop, vacuum, rag)
● Taking out the trash as needed and replaced trash bag
● Refill self-wash supplies
● Wash, dry, and fold towels
Warehouse Associate
Amazon Fulfillment center - Windsor Locks, CT
March 2023 to May 2023
● Using a handheld scanner to scan each product in the tote.
● Reporting defective material
● Making our daily and weekly order to meet our production goals.
● Following safety rules and procedures.
● Maintaining a clean area and keep organized workspace for safety standards Direct care
Guidewire Inc. - Springfield, MA
September 2022 to March 2023
● Helping clients to maintain a daily standard living by helping with their hygiene needs.
● Providing them with bathing and dressing.
● Performing housekeeping chores by making their beds, sweeping the floors, laundry, cleaning kitchen counters.
● Maintaining a clean environment for clients.
● Helping disabled individuals to be more independent but keep monitoring their safety at all times.
Seasonal Stock Associate
Kohl's - West Springfield, MA
August 2022 to September 2022
Training for every department
● Omni (Kohl’s online order)
● Amazon return
● Cashier
● Replenishment
● Return
● Fitting Room
Cashier
NY Fashion - Fayetteville, NC
November 2021 to May 2022
● Responsible for customer service included answering customer queries over the phone or in person.
● Serve cash and credit card payment.
● Ability to work independently, have good organizational and multitasking skills. Cleaning Crew
Pristine clean Fayetteville LLC - Fayetteville, NC August 2021 to September 2021
● General housekeeping duties including, cleaning, wiping and dusting. Warehouse Worker
Clutter - North Bergen, NJ
July 2018 to September 2018
● Setting up pallets with boxes and scanning each box with their own barcode.
● Transfer each pallet to its location for storage.
● Helping out to maintain the warehouse clean by sweeping and taking out the trash.
Party Coordinator
An Excuse for a party - Fairfield, NJ
June 2015 to July 2018
● Coordinate all party requests (wet & dry) for Rec. Center, birthday parties, high school, college.
● Create a fun and enthusiastic environment for all guests.
● Coordinate with outside vendors for food, beverage needs, and inflatable rides.
● Ability to work independently, have good organizational and multitasking skills.
● Responsible for making sure work areas are clean, organized, and presentable.
FC Associate I
Amazon.com - Carteret, NJ
January 2017 to November 2017
● I was trained for SBC and SRC. I'm trained and certified in maintenance manager and floor access for AR, MMA & BRS procedures.
Cashier/Customer Service
Burlington Coat Factory - Wayne, NJ
October 2013 to March 2015
● Managed all-cash input and data entry to the computer.
● Handle customer return, answer questions about the merchandise, and manage exchanges.
● Answered customer service desk phone calls and routed calls appropriately.
●
Cashier (Seasonal)
Sport Authority - Wayne, NJ
November 2014 to January 2015
● Give good service to the customer.
● Serve cash and credit card payment.
● Answering customer's questions.
Inventory Specialist
RGIS - Fairfield, NJ
August 2008 to August 2012
● Coordinates inventory requirements and procurement details with vendors and customers.
● Tracks the transportation and distribution of inventory.
● Oversees the records of all stocks and compiles evaluation reports. TECHNOLOGY: Experienced in Windows XP, Vista & Windows 7, Microsoft Word, Excel, Outlook, PowerPoint & the internet.
Customer Service Representative
K-mart Corporation - Wayne, NJ
February 2003 to September 2004
● Responsible for customer service in the digital equipment division, duties included answering customer queries, problem-solving.
● Assisted in the development of new policies and procedures.
● Assisted in the training of new customer service representatives and associates.
● Generated repeat business through successful client follow-up. Specialist
Child Care - Prospect Park, NJ
1997 to 2003
● Maintaining a safe environment by allowing only authorized persons near children, recording parent location, remaining vigilant of unusual.
● Creating a positive child care climate, by preparing various activities, playing games, avoiding conflict situations, and nurturing self-esteem. Education
Certificate of Business Operations in QUALIFICATION Rets Institute - Nutley, NJ
January 2002 to December 2002
Skills
● Warehouse Associate (Less than 1 year)
● Unloading (Less than 1 year)
● Order Picking
● Packaging
● Pallet Jack (1 year)
● Childcare
● Microsoft Windows
● Load & Unload (Less than 1 year)
● Microsoft Word
● Customer Service
Languages
• Spanish - Fluent
Certifications and Licenses
Business Operations
January 2001 to December 2001
Driver's License
February 2023 to November 2027
Additional Information
SKILLS: *Time management *Organization *Ability to be effective in a fast-paced environment
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