Quality Assurance Customer Service

Alyssa Clyburn

Princeton, ***** WV 304-***-**** *******.******@*****.***

Summary

Experienced professional with a robust background in Quality Assurance and Customer Service. Skilled in communication, multitasking, and organization, with a strong work ethic and key holder experience. Proficient in data analysis, critical thinking, and final inspections, ensuring product excellence and customer satisfaction. Capable of implementing training programs, generating QA reports, and driving process improvement initiatives. Versatile in all aspects of QA/QC, including statistical analysis, auditing, and documentation. Dedicated to maintaining high standards and exceeding customer expectations through continuous improvement.

Skills

Key holder experience

Data Analysis

Final Inspections

Training Implementation

QA Reporting

Quality Assurance

Quality Control

Statistical Analysis

Auditing

Root Cause Analysis

Process Improvement

Quality improvement initiatives

Experience

QUALITY ASSURANCE REPRESENTATIVE 12/2020 - Current

Bloom Insurance Agency

Conduct comprehensive quality assurance assessments on all aspects of insurance policies, ensuring compliance with industry regulations and company standards.

Develop and implement quality assurance protocols and procedures to enhance efficiency and accuracy in insurance processes.

Collaborate with underwriting teams to review and improve policy documentation accuracy, identifying and addressing any discrepancies or errors.

Analyze customer interactions and insurance claims to identify trends and areas for improvement, providing feedback to relevant departments for process enhancement.

Conduct regular audits of internal systems and databases to maintain data integrity and security in accordance with company policies and regulatory requirements.

CUSTOMER SERVICE REPRESENTATIVE 06/2020 - 07/2020

Alorica

Addressed customer queries, issues, and requests promptly and effectively, demonstrating strong problem-solving skills and product knowledge.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Demonstrated proficiency in using company systems and databases to access customer information, process orders accurately, and maintain organized records.

Maintained professionalism and courtesy in all customer interactions, fostering positive relationships and enhancing the company's reputation for exceptional service.

BARTENDER 08/2016 - 11/2018

Powerhouse Foods

Managed inventory levels, ordering supplies as needed to maintain efficient operations and minimize waste.

Collaborated with kitchen staff to coordinate food and drink orders, ensuring timely service and customer satisfaction.

Demonstrated proficiency in cash handling, accurately processing payments and reconciling cash drawers at the end of each shift.

Contributed to the development of new drink recipes and promotions, enhancing the overall guest experience and driving sales.

Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.

CUSTOMER SERVICE REPRESENTATIVE 11/2017 - 01/2018

Dish Network

Assisted customers with inquiries, technical issues, and account management over the phone, providing timely and effective solutions to ensure satisfaction.

Utilized knowledge of Dish Network products and services to address customer concerns, troubleshoot equipment issues, and recommend appropriate solutions.

Escalated complex issues to appropriate teams for resolution, following up with customers to ensure their concerns were addressed satisfactorily.

Participated in ongoing training sessions to stay updated on product updates, policies, and procedures, enhancing skills and knowledge to better serve customers.

Met or exceeded performance targets for call handling, customer satisfaction, and resolution time, contributing to the overall success of the customer service team.

PREP COOK 11/2014 - 01/2015

Shaw's Kitchen

Assisted in the preparation of ingredients according to recipes and portioning standards, ensuring consistency and quality in all dishes.

Communicated effectively with team members and kitchen management to ensure smooth operations and timely completion of tasks.

Demonstrated flexibility and willingness to take on additional responsibilities as required to meet the needs of the kitchen and restaurant.

Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols

Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator

CASHIER 06/2012 - 04/2014

Arby's

Maintained knowledge of menu items, promotions, and pricing to effectively answer customer inquiries and upsell products.

Balanced cash drawer at the beginning and end of each shift, ensuring accuracy and accountability.

Collaborated with team members to maintain cleanliness and organization of the dining area and workstations, adhering to health and safety standards.

Assisted in food preparation and assembly during peak periods to support kitchen staff and maintain smooth operations.

Demonstrated reliability and dependability by consistently arriving on time for scheduled shifts and fulfilling assigned duties with a positive attitude.

Education and Training

U.S. Career Institute - Fort Collins, CO Course Graduate

Medical Billing And Coding

Dean's List April 2020

Mercer County Technical Education Center - Princeton, WV Certificate of Achievement

Drafting Technology

Coursework in computer-aided drafting and design.

Received Gold level of achievement.

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