Customer Service Data Entry
Resume:
Quincy Jones
Adairsville, GA *****
***************@*****.***
Professional Summary
Versatile and dependable professional with extensive experience in customer service, office management, and medical billing. Demonstrates exceptional communication skills and proficiency in various software applications. Highly organized, detail-oriented, and capable of multitasking in fast-paced environments. Proven track record of exceeding expectations and delivering high-quality service.
Skills
● Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook), Epic, MEDISOFT, Maestro system, SPSS
● Administrative Expertise: General office operations, scheduling, payroll, data entry, record keeping, HIPAA compliance, medical coding and billing, insurance collections, office charts
● Customer Service: Strong verbal and written communication, customer call center experience, patient registration, COVID-19 screener, luxury concierge services
● Management and Leadership: Team leadership, training and development, problem-solving, goal setting, time management
● Specialized Knowledge: Medical terminology, telephone etiquette, quality assurance, process improvement, root cause analysis, 5S methodology Professional Experience
Concierge Director, NFC Amenity Management
August 2023 – Present
● Deliver exceptional customer service and create memorable experiences for clients
● Provide comprehensive information about local attractions and services
● Coordinate various client requests including dry cleaning, pet walking, and housekeeping
● Ensure smooth operation through effective communication with team members and property management
Operations Manager/Front Desk Agent, Hampton Inn
Kennesaw, GA — August 2015 – May 2020
● Verified pre-registrations and managed room assignments
● Processed guest check-ins/outs, handled payments, and issued receipts
● Provided guest services including reservations and transportation arrangements
● Maintained accurate account records and secured cash for nightly audits Customer Service Representative, Devita
Cartersville, GA — March 2015 – June 2018
● Managed patient charts and medical records
● Coordinated patient check-ins and verified demographic data
● Educated patients on required forms and collected payments
● Scheduled tests and procedures and handled telephone inquiries Education
● General Studies, Chattahoochee Technical College, Acworth, GA (2008 - 2010)
● High School Diploma, Cass High School, Cartersville, GA (2004 - 2008) Additional Skills
● Typing speed: 75 WPM
● Ability to set and meet goals and deadlines
● Capable of working independently or in a group
● Excellent judgment, problem-solving, and interpersonal skills
● Energetic, flexible, and works well under pressure Certifications
● HIPAA Compliance
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