Customer Service Home Health
Resume:
Stacy Y. Garcia
Hemet, CA ***45
*************@*****.***
SKILLS/QUALIFICATIONS
Ten-year career-enhancing companies’ effectiveness through advanced administrative and customer service skills such as ten-key, Microsoft Office suite, multi-line phone systems, faxes, printers, and copiers
HISTORY
2022 – 2023
Devonshire Care Center – Hemet, CA – Activity Assistant
Promotes recreation involvement based on the needs, preferences and interests of the patient/resident.
Encourages social interaction through recreation opportunities.
Participates in the formulation and follow through of the patient/resident care plan.
Determine and provide resources and supplies to support patient/residents' involvement in independent pursuits.
2022 - 2022
Amazon – Beaumont, CA - Fulfillment Specialist, Inbound/Outbound
Gets orders ready for customers relying on Amazon services.
Receive and put away inventory.
Use scanners to read bar codes on products.
View prompts on screen and follow the direction for some tasks.
Troubleshoot problems.
Ensure product meets quality requirements.
2021- 2021
In Home Support Services – Hemet, CA – Robert Turley - Home Health Aide
I provided services for people that were senior citizens and children that were blind and disabled.
Services that I provided were housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care,,bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.
2015-2020
Manor Care Health Services - Hemet, CA - Activities Assistant
Assists in the development and delivery of therapeutic recreational services to promote the patient opportunity for engaging in normal life enhancement.
Assists in completing activity documentation when needed, in conjunction with regulatory requirements and company policies.
Assists in planning community activities that jointly include the community, staff, families and patients.
2014-2015
Quantum Lead Solutions – Hemet, CA – Appointment Setter/Customer Service
Managed a high volume of outbound customer service calls.
Confirmed customer information provides accurate data for scheduled appointments with insurance brokers.
2012-2013
Desert View Auto Auction – Poway, CA - Scheduler/Customer Service
Effectively managed a high volume of inbound and outbound customer service calls.
Handled customers effectively by identifying customer’s needs and maximizing complex needs.
Reviewed and updated client's correspondence and files and updated schedule databases
2006-2009
ACC Consumer Finance, LLC, San Diego, CA – Administrative Assistant/Customer Service
Maximized productivity through strong organizational skills and initiative to provide management with critical daily status reports to ensure efficient and timely detection of account issues.
Utilized advanced customer service skills to provide customers with critical information such as money transfer/quick collect instructions, pay-off balances, payment history, necessary mailing.
2005-2005
Mentor 4/Washington Mutual, San Diego, CA – Loan Coordinator II
Displayed dynamic and respectful business etiquette while acting as liaison for underwriting/ validation departments and senior loan coordinators to assure all critical information was on hand to ensure rapid loan approval.
2005-2005
Windsor Capital Mortgage, San Diego, CA – Loan Account Manager
Confidently served as liaison between underwriting/funding departments and loan processors, displaying exceptional professionalism to assist in accelerating the loan process.
Utilized effective communication skills to generate/update and deliver critical credit activity reports to appropriate underwriting.
2003 -2005
Washington Mutual, San Diego, CA – Loan Coordinator II
Employed advanced decision-making skills to review loan activity and provide status to brokers.
Created, maintained and audited all loan documentation and packages through advanced organization skills while ensuring appropriate broker is kept informed of critical developments.
2001-2002
Ben’s Asphalt Inc., San Diego, CA – Office Manager
Enhanced company’s effectiveness through creation and maintenance of accounts receivable/payable files, payroll ledger, financial statements while/processing employee payroll.
Utilized advanced decision-making skills to purchase all critical taxable/non-taxable supplies while generating purchase reports and statistics on a weekly, monthly and quarterly basis.
EDUCATION
Foundation College, San Diego – Certificate, Desktop Support Specialist (2002)
Notary Public (2007)
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