Commercial Building Customer Service
Resume:
NICOLE
STREETER
***********@*****.***
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Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
PROFESSIONAL SUMMARY
Arnica's Bright And Shine Cleaning Services - Janitorial Specialist
/Resident /Commercial Clean
Miami Beach, FL • 01/2015 - 01/2024
WORK HISTORY
Monitored inventory of janitorial supplies to ensure adequate stock is available at all times.
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Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
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Kept building interiors appealing with routine deep cleaning of high-traffic areas.
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Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
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Provided assistance to custodial staff during special events or projects.
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Vacuumed floors and dusted furniture to maintain organized, professional appearance.
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Cleansed light fixtures on a regular basis to maintain optimal lighting levels in work areas.
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• Dusted furniture, machines or equipment.
Sanitized kitchen appliances such as microwaves, refrigerators, dishwashers.
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Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
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• Serviced, cleaned and restocked restrooms.
Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
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Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
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Wet and spot mopped to clean floors and other surfaces in public corridors.
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• Cleaned building floors by sweeping, mopping or vacuuming. Maintained accountability for building keys, master keys and access cards.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Completed day-to-day duties accurately and efficiently. SKILLS
• Restroom Care
• Communication abilities
• Health and safety
• Dusting proficiency
• Chemical Handling
• Customer Service
• Time Management
• Groundskeeping
Miami Dade College
Miami, FL
Associate Degree In Nursing
Miami Central Senior High School
Miami, FL
Diploma
Sheridan Technical College
Hollywood, FL
LISCENSE Esthetician
EDUCATION
Private Care Services/ Senior Helpers Agency - HHA/CNA Supervisor Miami, FL • 01/2014 - 01/2024
Nanny Needs - Private Nanny
Miami Beach, FL • 11/2015 - 12/2023
Organized client's personal items for easy access during daily activities.
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Provided patients and families with emotional support and instruction.
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• Checked patients' pulse, temperature and respiration. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
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• Cared for disabled children or children with sick or disabled parents. Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
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Instructed family members on how best to provide care for their loved one when needed.
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Prepared meals according to dietary requirements and preferences of the client.
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Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
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Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
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Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
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Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
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Provided entertainment and companionship through conversation, reading, and board games.
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• Assisted clients with bathing, dressing and incontinence care. Planned and completed group projects, working smoothly with others.
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Documented and communicated daily reports outlining each child's daily activities.
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Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
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• Ensured physical and social well-being of each child. Created nurturing, safe environments to promote emotional, social and intellectual growth.
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Met with parents to reflect on and plan for children's activities and development.
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Engaged with children on individual basis to build positive, trusting relationships.
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• Assisted with homework, tutoring and school projects as needed.
• Led hands-on activities consistent with child's interests and skills.
• Prepared meals according to dietary needs of the family's children.
• Took children to and from school and extra-curricular activities. Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
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Sparked creativity and imagination by teaching children new ideas each day.
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Dropped off and picked up children from school and extracurricular commitments.
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Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
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Teleperformance - Contact Center Solutions /Sales Associate Specialist
Miami, FL • 05/2015 - 11/2021
Miami Childrens Museum / Private Security - Security Officer Miami Beach, FL • 12/2014 - 10/2020
Miami Hearld News Paper Warehouse - Warehouse Packer Miami • 09/2017 - 06/2020
Assigned age-appropriate chores to encourage self-confidence and responsibility.
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Answered incoming telephone calls to provide store, products and services information.
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Helped customers find specific products, answered questions, and offered product advice.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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• Investigated any discrepancies related to orders, returns or refunds. Ensured compliance with company policies and procedures related to customer service operations.
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Provided technical assistance to customers and assisted in resolving their issues.
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• Greeted customers to determine wants or needs.
• Collected payments and provided accurate change. Prioritized and organized tasks to efficiently accomplish service goals.
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• Outbound / Inbound Call Center
Monitored security cameras to identify and respond to suspicious activity.
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Assisted in the development and implementation of security policies and procedures.
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• Guarded restricted areas to prevent unauthorized entry. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
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Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
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Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
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Secured personnel and premises by inspecting buildings and patrolling property.
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Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
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Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
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Provided friendly and professional assistance to employees, visitors and customers.
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Responded to medical emergencies before paramedic and law enforcement arrival.
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Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
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Searched individuals and baggage for weapons and other prohibited items.
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• Demonstrated flexibility during peak seasons by working extended Childrens Trust Program ( Librety City Elem. ) - After-School Care Provider
Miami, FL • 06/2015 - 08/2019
Go Pro Kids Magazine - Secretary
Miami Beach, FL • 05/2016 - 12/2018
hours or weekends when necessary.
• Created shipping labels to complete daily order processing. Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
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• Packed, weighed and shipped items per customer specifications. Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
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Loaded merchandise into specific packages suited for product dimensions.
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Inspected products before packaging to avoid shipping defective or damaged goods to customers.
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Stocked and organized products in warehouse for easy accessibility and order fulfillment.
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Communicated with parents about daily activities and any concerning behaviors.
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Developed lesson plans that incorporated fun activities while still teaching important lessons.
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Read stories to children, facilitated discussions and tied books into learning opportunities.
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Prepared snacks for the children; ensuring that their dietary needs were met.
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Collaborated with other staff members to come up with creative ideas for engaging activities.
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• Secured indoor and outdoor premises to protect children. Organized recreational activities, such as games and crafts, to engage the children.
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• Provided emotional support and comfort to students who needed it.
• Maintained safe play environment.
Identified signs of emotional or developmental problems in children to alert parents or guardians.
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Offered tutoring services in math, science, English, and history as needed by individual students.
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• Dressed children and changed diapers.
Supervised children during after-school hours; ensuring safety and providing support.
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Responded quickly to medical emergencies if they occurred while on duty.
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Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
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• Managed multiple calendars and contacts using computer software. Updated contact lists on a regular basis; created new contacts as needed.
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Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
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Coordinated meeting logistics such as room reservations and catering services.
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• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
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