Assistant Manager Customer Service
Resume:
JULIE GEEVARGHESE
*** ****** ** ● Elkton, MD ****1 ● 717-***-**** ● **************@*****.***
EXPERIENCE
POSITION DUTIES DATES
Clerk 3/Assistant Manager
Pennsylvania Department of
Transportation
Bureau of Driver and Vehicle Services
Problem Research and Resolution
Support
Harrisburg, Pennsylvania 17104
• Acting Supervisor position
•Train newly hired Supervisors
•Train newly hired employees
•Process out of state vehicles and previously PA owned vehicles into new PA customers
•Process disability placard applications and send out placards per mail and in Messenger boxes.
• Scan, print and mail documents to constituents and representatives from the PA Capital complex and Senate offices
• Process license plates sent in to be discarded,
surrendered for insurance purposes, etc.
• Utilize computer programs (including IMS and
Database)
• Communicate with legislative representatives directly via e-mails and telephone
• Complete tasks utilizing Microsoft programs
• Research information regarding customer files using BMV and BDL programs (including Robo, NMVTIS,
etc.)
•Resolve issues pertaining to customers’ files and paperwork
March 2018-October 2021
Clerk 2
Pennsylvania Department of
Transportation
Bureau of Support Services
Div. of Budget &
Procurement/Contracts
Harrisburg, Pennsylvania 17104
● Train newly hired employees
● Communicate with customers directly via e-mails, telephone and in person
● Perform mail runs for Budget & Procurement
Department
● Create files for new customers and customers renewing contracts
● Create renewal letters for customers requiring contract Extensions
● Scan, print and mail documents to customer businesses
● Request and mail authorization cards to customer businesses
● Add, delete and change employee names on customer contracts utilizing form MV-73B (Messenger and/or
Agent Service Employee Report for PennDOT)
● Add new dealers (customers) in database utilizing form MV-349 (Application For Vehicle Dealer Registration Plates For Dealers Licensed by Department of State)
● Utilize computer programs (including IMS and
Database)
● Complete tasks utilizing Microsoft programs
● Request M-375 (Bond form) if any information needs to be changed/updated in our system programs.
● Prepare and send out paperwork dealing with Contracts including requirements, renewal letters and copies of contracts.
October 2016 – March 2018
Clerk 1
Pennsylvania Department of
Transportation
Bureau of Support Services
Department of Messenger Services
Harrisburg, Pennsylvania 17104
●Train newly hired employees
●Scan and print mail documents
●Sort/distribute mail to messengers (for delivery to customers)
●Prepare batches of correspondence (documents) to be processed
and sent to associated parties
●Perform mail runs and deliver mail throughout building June 2016 – October 2016
Clerk Typist
Department of Labor and Industry
Harrisburg, PA 17121
●Train newly hired employees
●Distribute copies and correspondence to associated parties
●Scan and print mail documents and maintain
consolidated files
●Compute unemployment information in the IMS
(Information Management System) database, purge
documents and compile folders
● Utilize office machines to create legal documents via fax and scanner. File a variety of confidential records
●Create mailing address labels for miscellaneous
claimants
June 2015-June 2016
Customer Service/Cashier
Taco Bell
Harrisburg, PA 17101
●Train newly hired employees
●Initiate the opening of the business on time in order to regulate
the proper business schedule
●Achieve top performance level and daily quotas
●Expedite accurately and efficiently in the allotted time while
maintaining a less than 5% error rate
●Provide great customer service in a fast paced
environment
●Operate cash register and complete cashier’s duties August 2014-June 2015
Customer Service/Cashier
Tropical Smoothie
Harrisburg, PA 17101
●Accomplish the daily resolution of a 0% error rate
●Perform business maintenance duties
●Provide orderly food and beverage service to customers
●Act on any other tasks deemed essential for the
endurance of the vocation
August 2014-November 2014
Billing Clerk
New England Motor Freight Inc.
Camp Hill, PA 17011
●Handle data from different billing archives
●Establish and maintain an organized filing system
● Scan and print informational reports
March 2014-August 2014
Customer Service/Cashier
McDonald's
Cuba, NY 14727
●Provide quality customer service
●Manage cash from sales and complete cashier duties
●Replenish goods
●Sterilize surfaces
●Maintain orderly business processes
August 2013-November 2013
Hostess and Server
Applebee’s
Olean, NY 14760
●Provide accurate and swift order service
●Oversee seating arrangements and attend to patron requests
●Ensure that the customer has an exceptional dining experience
May 2013-August 2013
Packaging Assistant
Empire Cheese
Cuba, NY 14727
●Validate dates/ times on each item in its designated location(s)
●Distribute a variety of products to companies
throughout the
United States
● Document and monitor distribution of products.
September 2012-November
2012
Pharmacy Technician
St. Anthony Pharmacy
New York, NY 10032
●Prepare medications for patients dealing with specific ailments
●Arrange, file and organize medical documents
●Decontaminate laboratory
May 2012- July 2012
VOLUNTEER WORK
POSITION DUTIES DATES
Patient Assistance Volunteer
● Assisted patients with daily activities and errands
● Assisted with supply requests
● Liaison for supervisor with laboratory
● Conducted “New Volunteer” training
Summer (2007-2010)
Personal Care Assistant ● Assisted individual with autism with daily activities
● Assisted individual with autism with cognitive skill practice
● Assisted with administration of medicines
● Assisted with travel arrangement
2002-2011
EDUCATION
SCHOOL DEGREE/ CERTIFICATION MAJOR / SPECIALTY DATE / YEAR Ramapo Senior High School (NY) High School Diploma General Studies September 2006 – June 2010
Dominican College of Blauvelt
(NY)
16 Credits General Studies August 2010 – May 2011
COURSES / TRAINING
Cross Cultural Communication Social Media Dos and Don’ts New Employee Orientation Workplace Violence Prevention Preventing Discrimination & Harassment
Ethics in the Workplace
Managing Electronic Records Security Awareness/Identity Theft Prevention
Employee Emergency Awareness
Safety Policy Employee Safety Awareness SEAP – Drug Free Workplace Microsoft Office Professional 2010 Non-PO Invoicing Account Codes SAP Navigation Security Awareness/ Acceptable Use
2017
PennDOT Diversity in the Workplace
Microsoft Windows 7 - Essentials Preventing Lifting and Back Injuries State Records Management Customer Focus 1-2-3-4 Safe Driver Training Online PennDOT Working Rules Active Shooter Training Email Encryption for Employees Continuity of Government COMPUTER SKILLS / OFFICE MACHINES
Microsoft Software Windows 7 Adobe SAP
Excel Outlook PowerPoint Word
REFERENCES
Edna Lockhart-Rothwell Andre Williams II DeAndre Nordt Lead File Clerk National Public Relations Director CEO/President-Keystone Passionate Care
717-***-**** PEAS Inc. CEO/President-Keystone Professional Consultants
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