Administrative Assistant Customer Service

BONNIE NEDERGARD

Rochester, WA ***** 360-***-**** *********.******@*****.***

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Microsoft Excel

Mail handling

Records Management Systems

Document retrieval

Event Coordination

Documentation and control

Prioritization

Appointment Scheduling

Document and File Management

Clear Communication

Invoice Processing

Document Control

Schedule and calendar management

Travel Planning

Travel Arrangements

Travel Coordination

Office Administration

Administrative background

Microsoft Outlook

Fast Learner

Coordination

Office Supply Management

Spreadsheet tracking

Administrative Assistant, 09/1999 - 05/2018

WA State Department Of Revenue – Olympia, WA

Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences. Set up conference rooms, technology, and materials to facilitate meetings. Recorded and tracked operational expenses to identify and eliminate wasteful spending. Executed record filing system to improve document organization and management. Streamlined office processes by implementing efficient filing and organizational systems. Sorted and distributed office mail and recorded incoming shipments for corporate records. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Liaised between clients and vendors and maintained effective lines of communication. Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.

Screened visitors and issued badges to maintain safety and security. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.

Completed forms, reports, logs, and records to quickly handle all documentation for human resources. Sorted, opened, and routed mail and deliveries to meet business requirements. Administrative Assistant, 09/1986 - 04/1995

US Air Force Reserves – Ft. Lewis/Mcchord

Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences. Set up conference rooms, technology, and materials to facilitate meetings. Recorded and tracked operational expenses to identify and eliminate wasteful spending. Executed record filing system to improve document organization and management. Streamlined office processes by implementing efficient filing and organizational systems. Sorted and distributed office mail and recorded incoming shipments for corporate records. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Opened and properly distributed incoming mail to promote quicker response to client inquiries. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Screened visitors and issued badges to maintain safety and security. Rate and Billing Manager, 06/1977 - 06/1988

Inco Express – Seattle, WA

Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development. Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.

Implemented and regularly reviewed financial controls to generate accurate and reliable financial data. Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.

Air Traffic Controller, 06/1970 - 05/1974

USAF – Sumter, SC

Assisted aircraft in emergency situations to increase preparedness and quick response, providing guidance and support.

Scrutinized flight patterns to determine available airspace and prevent collisions. Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.

Developed and implemented air traffic control strategies, optimizing airspace. Controlled F-4 fighter jets training for Vietnam.

Waitress, 01/1965 - 01/1970

Various Establishments – Oregon And Washington

Supported needs of wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality. Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Maintained clean and welcoming dining environment, ensuring a positive guest experience. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times. Associate of Applied Science: Transportation Management, 06/1977 Green River Community College - Auburn, WA

EDUCATION

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