Application Support Software Developer

HENRY ZOU

647-***-**** *****@*********.** https://www.ypzou.com/

HIGHLIGHTS OF QUALIFICATIONS

• Software developer with over 2 years’ experience implemented FDM webservice portal, supported and provided tier 2 support for TD personal banking applications

• Fast learner, proficiency with Java Spring Boot, React, JavaScript, CSS, HTML

• Hands on experience working with ServiceNow, Jira, and incident management

• Great communication skills, hands on experience in Java, Grafana, and REST API

• Experience providing production support in a mainframe environment and web application environment, able to meet SLAS, experience in SQL and NoSQL

• Strong troubleshooting skills to be able to identify root cause across complex system Certifications

Microsoft Azure Fundamentals 7/3/2024

SKILLS

• Java, C/C++, Python, C#

• SQL, ServiceNow, VHDL

• JavaScript, HTML, CSS

• Mainframe, JCL, CA-7, Tibco, Assembly

• Spring/Spring Boot, Linux servers CLI

• Angular Framework, Azure

EXPERIENCE

Java Developer FDM Group Sept 2021–Jun 2023

• Designed and implemented FDM internal webservice service portal for ticketing services, providing a centralized platform for users to report and resolve issues

• Attended daily scrum meeting to discuss progress, challenges, and collaborate with cross-functional teams to fulfill user stories, estimate story points for feature

• Worked closely with business team to analyze scope, refine acceptance criteria, and prioritize backlog items using Jira

• Built RESTful APIs with Java Spring boot to serves data to front-end angular server

• Developed new features based upon user story discussed in scum meetings

• Utilize Gitlab for version control, to facilitate smooth collaboration and code merging across multiple teams working on different services IT Consultant TD Bank Jan 2022–Dec 2022

• Analyzed, troubleshooted, and resolved production application incidents

• Creation, coordination, and implementation of emergency change order via service now

• Resolved 143 incidents and 184 service requests on ServiceNow within tight deadline

• Determined root cause and implemented fix of mainframe job failure by analyzing JCL, CA-7 scheduling tool, and engaging relevant stockholders

• Attended daily scrum stand-up meetings and daily handover meetings to discuss impediments, progress of application incidents

• Recycled application servers, monitored application server metrics, and maintain servers with privileged account access through CyberArk

• Traced application error through distributive system through Splunk and Data Dog

• Continuously update documentation to reflect application enhancements

• Extract and transforming customer data to compile into a report

• Access Group Directory query for single user access issues

• Maintained and completed service request on Windows and Linux server such as rolling recycle, downloading/uploading files to server through FTP HENRY ZOU

647-***-**** *****@*********.** https://www.ypzou.com/ EDUCATION

Bachelor of Computer Engineering Ryerson University

• Minored in Computer Science

INTERNSHIP

Software Developer Hatchway

• Developed a full stack application to search reddit and twitter for a company using react, material-UI, express, and mongo dB

• Has user login by checking against mongo dB user database with salted password

• Uses Redis as a background worker to fetch data from reddit and twitter API and using Cron jobs

PROJECT

Website

Description: Created personal react website and deployed using Azure web services

• Website is created using Gatsby Framework, CSS, JavaScript files

• Website is deployed using Azure Webservices

TCP Client/Server download

Description: Created client and server application to download and upload to server using TCP protocol

• Server allows multiple clients to connect simultaneously

• Client can upload files or download file to server

• Server can list files currently stored and can store to different directory

• Client and server uploads file through sending binary data through sockets and writing to file at receiver side

Ping Pong Ball Robot

Description: Capstone project to develop a robot to detect, research on how to create a robot that gathered ping pong in real time.

• Installed and bought camera module, Open CV and OS for Raspberry Pi

• Used the color-based detection algorithm on the ping pong ball and OpenCV to capture each ball image

Document Parser

Description: Parse 4 separate csv file and joined table together using keys and converted data into a Json file

• Using primary keys student id and class id inner joined the types to combine all the data into one single Json file

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